2.5 Star Hotel
Quality Inn and Conference Center

About
The Quality Inn and Conference Center provides convenient access to many local attractions and landmarks including the Old National Road Welcome Center, Wayne County Fairgrounds, Earlham College and Indiana University East. Boasting the popular "Antique Alley", Richmond and the surrounding area is home to dozens of antique shops and specialty stores. Richmond Square Mall is minutes away and offers a mix of retailers and eateries. As a guest of the hotel, you can enjoy features including: Free continental breakfast, free wireless high-speed Internet access, free newspaper, fitness center and indoor heated pool. Business travelers can take advantage of additional conveniences like the computer with Internet access, and access to copy and fax service during their stay. The hotel has eight spacious, configurable banquet and meeting rooms that can accommodate up to 395 people for most functions. All guest rooms at this hotel offer amenities like coffee makers with free coffee, curved shower rods, hair dryers, irons, ironing boards and cable television. Kitchen facilities with microwaves and refrigerators, sofa sleepers and whirlpool bathtubs are available in some rooms.
Guest Rating
Cleanliness
Comfort
Location
Satisfaction
Room Options
King Room - Non-Smoking
399 sqft • 1 King
Room Details and Photos
Queen Room with Two Queen Beds - Non-Smoking
399 sqft • 2 Queen
Room Details and Photos
Quality Inn and Conference Center - All Inclusive Reviews Rating
Review summary
The hotel reviews reflect mixed sentiments regarding cleanliness, with some guests praising the comfortable beds and large rooms, while others reported issues such as moldy smells and unclean bathrooms. The location consistently received high marks, with many guests appreciating its convenience and accessibility. Additionally, the staff was frequently noted for their politeness and kindness, contributing positively to the overall experience despite some cleanliness concerns.
Cleanliness
Comfort
Location
Satisfaction
Theodora
•Posted on: 7-31-2025
Room was clean. Staff friendly.
Weird odor in lobby but room was fine. Awful limited breakfast. Drunkard hanging out by front door.
Cooper
•Posted on: 6-21-2025
Price was good. Location was good. Room clean. I'd stay again.
Bathroom is a bit small but it was clean.
Dale
•Posted on: 4-13-2025
Staff was friendly. Room seemed clean enough. Price was certainly right.
Facility is a bit shabby and in need of updating. Breakfast offering was meager, basically Belgian waffles, cereal, or an apple. Juice limited to apple (WAY too sweet) or orange.
Brenda
•Posted on: 4-2-2025
Great location & price or do I thought. I cannot speak bad about location staff or cleanliness because we didn’t get to stay. I have support dog & another dog his puppy actually & I would have to pay 50 per dog per night on top of 150 deposit per room (we had 2) for a week stay add on 550 to what we were already paying to have conjoined room. I made reservations over the phone to make sure A. Dogs allowed, B charge for them, C we could have conjoined rooms as we are a construction crew from Michigan & it’s easier to cook together, eat & drink together as well as coronated times & rides to job sites. Reservations made for conjoined rooms & no charge for dogs & possible 1 room (dogs room) for the $150 deposit. Get there & no conjoined room’s reservation, $150 deposit per room period (fine we get that back we could understand to an extent) then $250 just for dogs & THEY DO NOT WAVE THE FEES FOR SUPPORT ANIMALS HERE!) the manager did try to give me a deal & took 60-80 off the $250 but we already are spending 700 on room 300 deposit & now 250 =1250 just to check in. No way at all that’s absurd
Beautiful
Clampitt
•Posted on: 12-26-2024
Good location, clean, comfortable, and excellent breakfast
Difficult to get into and out of the parking as it doesn't connect directly with the highway in the west bound side
tiffany
•Posted on: 12-3-2024
I liked the location. And bed was comfortable.
Hotel could use some
John
•Posted on: 10-21-2024
Room cleanliness and safety. Free continental breakfast was bare-bones, but adequate. The bed was comfortable. The midnight-8 am night clerk was outstanding. Coffee maker worked.
The hotel was seriously understaffed. Only one person on duty at night. Pool and exercise facility closed indefinitely for "repairs," No light bulb in floor lamp, but desk clerk did not have access to the storage room. No instructions on using "smart" TV with 1000 channels.. No safety bars in shower. Fan in bathroom too loud. Temperature control system fan very noisy and cycled on and off disturbing sleep. Old stains on furniture. Wall coverings peeling off.
Keith
•Posted on: 9-16-2024
The staff is great! Location is perfect.
Breakfast could have more choices.
Owen
•Posted on: 8-2-2024
Great location & facilities.
No issues!
Steven
•Posted on: 6-25-2024
Room's were clean
Pool was closed and breakfast was lacking no vending machines on fourth floorElevator floors were very dirty
Showing 1-10 of 30 reviews
Top Amenities:
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 11:00 AM
Pets:
Pets are allowed. Charges may apply.
Important Info:
You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A damage deposit of USD 100.0 is required at checkin. This will be collected by cash. You should be reimbursed on checkout via cash, subject to an inspection of the property.
Features & Amenities
Highlighted Amenities:
Amenities & Services
location
Quality Inn and Conference Center
5501 National Road East, Richmond, IN
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