Quality Inn & Suites Portage Central

I was not able to get a room. The hotel was closed due to no power in the area. I called the hotel direct the morning of my reservation no answer. I called the hotel customer service and to find out if they had power due to the storm a few days earlier.

I was told that they did have power. I drove up there and found that the hotel was closed and had no power. I would like a refund back.

Dirty. Discovered what looked like a pet urine stain on the foot of the bedding after we stayed. Mentioned it to the front desk “okay”. Sink was missing any sort of grate. Room was very strangely put together. Horrible cheap cleaner smell.

Our room was not clean, and needed paint and repair. There were stains on the carpet, bedspread, furniture, and walls, hair in the bathtub, food remains in the microwave, and actual leftover food in the refrigerator. The door didn't lock properly.

Lovely woman working check-in. Very friendly after a brutal day.

Lukewarm biscuits and gravy and hard muffins aren't an ideal breakfast. Heard someone else asking her daughter if she'd prefer McDonald's. That's not what you want.

Location. That was about it.

Hotel was under construction but no notice on website. Pics deceiving . Seems like an inconvenience to desk staff who checking in. Noisy hallways and road noise could be heard clearly in room. Perhaps remodel will help with some of these issues.

The staff was very friendly and helpful.

Hotel under construction/major renovation. In our room, the carpet was damp and there was a mold/ mildew smell. Also charged an extra $30 fee at check in. Location was not very convenient. Way too expensive for what we got.

Location was excellent

Though hotel was paid for in advance, they charged a $30 fee ? Claims I'll get a refund.....Never had this happen before. I'll dispute the charge , if the fee is on my next C.C. bill. Please investigate !!

Easy to find after exiting I80

Interesting decor and comfortable room.

The jetted tub

The front desk staff was rude and online said check was at 12pm and the front desk lady knocked on our door and asked when we were leaving & she was rude about it. I told her online said 12pm. She said no it¿s 11am, are you staying or leaving.

Basic hotel for an overnight stay. Met out needs of place to rest for the night and shower in the morning. Room was a nice size. Quiet in the hall ways so that was nice. Older hotel so seemed walls were more sound proofed.

Older hotel but served our needs.

The staff tries very hard to make sure your stay is good. You cant beat the price, included breakfast and proximity to the Chicagoland area. Easy freeway access or take the farm roads....your choice. Lots of convenience shopping nearby.

Hotel is definitely showing its age and in need of a remodel but if you can look past the cosmetics, its maximum value for a tight holiday budget. I do wish the gym was open. It did not say it was closed on the booking.

Front desk and housekeeper were very friendly

Breakfast very limited

It was not at all as described. The shower upon check in was wet & dirty (we checked in at midnight). They were waiting on a shipment of food so no breakfast.

All we ask for is a clean bed but this bed had toe nails and dirt. A visit to the night Clerk to see what can be done, and she is throwing up in a garbage can. She provided clean sheets that were so worn out, that won¿t even be good rags.

We were told that this hotel accepted pets. When we arrived at the hotel they told us that the hotel changed policies about a month ago. While sleeping, our phone kept on ringing every 10 to 15 minutes waking us up for about 3 hours.

Not a thing. It was disgusting.

We couldn¿t get out of there fast enough. It was unsanitary and disgusting. Reeked of smoke. I would not walk on the floor unless I had shoes on. Slept in our clothes.

The AC didnt seem to work and the room was very hot, I was exhausted so I didnt bother to tell the staff. and the bed wasn't very comfortable

Location. Price.

We were told it was non smoking. Room had intense smoke smell. One bed was missing the comforter.

Friendly and responsive staff.

The hotel is older and is in need of renovation.

The staff and cleanliness has changed dramatically since my last stay here. Room was exceptionally clean, staff was very helpful! A complete 360 turnaround.

Just the towels. Very scratchy.