Crowne Plaza Indianapolis-Dwtn-Union Stn By IHG

Beds and room very comfortable

They could not find my reservation. I had confirmation number and email confirmation that I showed them

Location was great. Room was nice and bed was comfortable. No issues there.

Room key was finicky and shower lever was difficult to get working. Construction was a pain to work around but they have little control over that. Hotel parking was Valet only and very expensive. Only makes sense if you are frequently getting your car. Union station Parking garage, not managed by hotel, was a bargain but a few blocks to walk. Not a big deal for me.

The location is great. The art work throughout the building is breath taking.

The water pressure was almost non existent. Toilet didn't flush well.

A Dream That Turned Into an Absolute NightmareWhat was supposed to be a relaxing and special stay turned into one of the worst hotel experiences I’ve ever had. From start to finish, we were treated with such disrespect, it honestly left me shocked and hurt.We were given a suite, but it ended up having a serious issue: the toilet made this awful grinding, squealing, and high-pitched whistling noise every time it was flushed—or even when another room’s toilet was used. It was loud, constant, and unbearable. My husband and I both got terrible migraines from it, and I even fainted from how overwhelmed and sick it made me feel. When we reported it, no one took it seriously. No apology, no fix, no offer to switch rooms—nothing. We were completely dismissed.To make matters worse, housekeeping walked in on us while we were still asleep and completely undressed, well before the 11 a.m. checkout time, it was more like 8:50 AM. There was barely a knock, no warning at all, just someone entering our room while we were completely vulnerable. I’ve never felt so violated in a hotel. It was beyond inappropriate.And I have to mention Bre, the staff member who spoke to us when we asked for help. She was cold, unkind, and clearly annoyed with us from the start. I don’t know what we did to deserve that attitude, but it was clear she had no interest in helping us or making our stay better. Honestly, someone with that kind of attitude shouldn’t be working in hospitality at all.Luckily, for us, the morning staff was a completely different group of people, and they were kind and accommodating and so was the valet.Unfortunately I give this experience 1 star as it ultimately left me feeling hurt, offended, and totally disrespected. I wouldn’t recommend this hotel to anyone. Save yourself the headache—literally—and stay somewhere that actually cares about its guests.

A Dream That Turned Into an Absolute NightmareWhat was supposed to be a relaxing and special stay turned into one of the worst hotel experiences I’ve ever had. From start to finish, we were treated with such disrespect, it honestly left me shocked and hurt.We were given a suite, but it ended up having a serious issue: the toilet made this awful grinding, squealing, and high-pitched whistling noise every time it was flushed—or even when another room’s toilet was used. It was loud, constant, and unbearable. My husband and I both got terrible migraines from it, and I even fainted from how overwhelmed and sick it made me feel. When we reported it, no one took it seriously. No apology, no fix, no offer to switch rooms—nothing. We were completely dismissed.To make matters worse, housekeeping walked in on us while we were still asleep and completely undressed, well before the 11 a.m. checkout time, it was more like 8:50 AM. There was barely a knock, no warning at all, just someone entering our room while we were completely vulnerable. I’ve never felt so violated in a hotel. It was beyond inappropriate.And I have to mention Bre, the staff member who spoke to us when we asked for help. She was cold, unkind, and clearly annoyed with us from the start. I don’t know what we did to deserve that attitude, but it was clear she had no interest in helping us or making our stay better. Honestly, someone with that kind of attitude shouldn’t be working in hospitality at all.Luckily, for us, the morning staff was a completely different group of people, and they were kind and accommodating and so was the valet.Unfortunately I give this experience 1 star as it ultimately left me feeling hurt, offended, and totally disrespected. I wouldn’t recommend this hotel to anyone. Save yourself the headache—literally—and stay somewhere that actually cares about its guests.

Very nice hotel. Great staff. Large room. Very unique with the trains. Awesome access to the convention center.

The trains passing at night take some getting used too, but the front desk does advise you of it at check in. No big deal.

The hotel is excellent in general ,we were unlucky as it is being refurbished.Car parking is very expensive with valet parking at $50 per night

Great location, very clean and tidy inside. Worth the visit.

The view wasn't great, couldn't see outside anywhere, only windows was to the center of hotel.

Great location. Kind staff. Great valet staff.

There were a couple of drink glasses outside of our room (not ours) the entire time. Also, the a/c made a very odd sound in the middle of the night, woke us up, and was off for a while. Then, when it came back on again it woke us up another time.

The location is great for walking to all the downtown hot spots and restaurants. The decor is great and has the old time vibe with the ghost statues all around. The staff is always super helpful and courteous.

This time we got a free upgrade to an executive level room. I won't complain about an upgrade but once we got in the room it didn't feel much different than a standard room. The room was clean and the bed was comfortable but the only issues found were ants in the bathroom and at one point the water was down but we were alerted to that but it was fixed and back to normal in a few hours.

Great location. Kind staff. Great valet staff.

There were a couple of drink glasses outside of our room (not ours) the entire time. Also, the a/c made a very odd sound in the middle of the night, woke us up, and was off for a while. Then, when it came back on again it woke us up another time.