The Ritz-Carlton Chicago

Rooms were comfortable. Cozy feel to them. Bed was amazing! Slept like royalty! We enjoyed having breakfast. Customer service was great. Staff were friendly.

Wish amenities (bathrobe and lotions) were available to purchase on site.

Great Location, rooms were nice with comfortable bed. Nice rooftop patio.

The service was not great, concierge were unhelpful and bar/restaurant service was slow at times.We also had an issue where someone went into our room (presumably a cleaner) as they took a few towels but didn’t clean our room and left the door ajar (deadbolt was open keeping the door from closing). When we phoned about this they said an investigation would be done. The only thing they looked at was key usage and said the last to leave was ‘the guest’ which was simply not the case. They were rude and lacked empathy for the situation. Thankfully nothing was missing however very concerning their lack of care or urgency on this matter. We have stayed in many luxury hotels/accommodations where the service was matched or exceeded your expectations… I would have expected more from ‘The Ritz’ and would not recommend this hotel.

It was very nice,hooked up with family from Florida. Location was Great. Walked a lot, our weather was perfect. Had a view with city and Navy Pier, that was nice, was able to watch the fireworks from our room.The shower was great. The bed super comfy.

Only thing I didn't like was when paying for our parking in the Water Tower Garage a joined to the Ritz we did not get a receipt so I don't know how much I was charged.

Much better than expected. Big ,beautiful, renovated. perfect location attached to Water Tower place. Awesome spa/pool. Staff is amazing. Special thanks to hotel employees who went above, beyond. Would absolutely stay again fantastic Hotel.

The main restaurant was nothing to write home about & insultingly expensive. Steak $70? Then the Room service was absurdly expensive $35 for eggs + $7.50 delivery charge?? +tax + tip. Insulting.

Excellent location near the mile, as well as good coffee shops (Dollop!) nearby. Comfortable room, excellent view of the lake via the picture window.

Only one robe in our room! One of us had to miss out… slightly bigger bath towels would have been nice. Minor grips really.

Great location

the dual lifts one set to reception and then another different set and location to the rooms

The hotel is right off the magnificent mile, about a mile away from Millennium park and the loop, so great location. The hotel is what you’d expect from the Ritz-Carlton, beautiful decor, great bed, comfortable room with a great view of the city and the lake.

very clean environment. staff extremely attentive and kind. great location.

Great location and room was large and clean.

Says check-in is at 3 but they were unable to get us into our room for several hours.

This is a beautiful hotel in a great location. we had a lake view room with a great view. The bed and pillows were amazing as was the service. We will definitely be back!