Hilton Garden Inn Chicago Downtown Riverwalk

Location was great

our room was on second floor so it was a little loud from street activity

Centrally located. Quick check in. Staff kind. Rooms clean.

Sheets were about as comfortable as a paper towel. Scratchy and thin. The cleaning crew came by and I was on a business call. I asked if she could come back and she said yes. I told her that I would be leaving in about 15 minutes. She never returned.

location of hotel was perfect. Housekeeping was on top of keeping the rooms clean. Loved the bartender.

This was my first time at a hilton and I was very underwhelmed by the room. Seemed very outdated for the reputation it has. I¿ve also gotten much nicer room for less in downtown Chicago.

Yes. They did not honor rate for which the room was booked. They charged my credit card even though reservation was canceled. They did not issue refund.

When they didn¿t have the pop I typically like to drink, one of the staff members went across the street and purchased me, not one, but two for me, and brought them right to my supper table in the restaurant.

Nice, clean, quiet & peaceful. Lysol wipes readily available at elevators!! Nice view of the Chicago River. Very close to most attractions & eateries. Friendly staff! The operations manager was GREAT! I’d stay again!!!

No! Everything was great!

Perfect location in the loop, super quiet room! Very clean and comfortable.

Housekeeping come knocking on doors early. Must be a better way to know when you have checked out.

The hotel lobby area and the room were very clean.

The staff was nice enough. When asked if we could have a double room, we were given a very flat 'NO'. She told us our reservation was for a king room (which was not true) and she handed me the keys to our room.

The hotel is clean and updated. The staff was friendly and offered suggestions and always greeted me with a smile. Staff in particular was exceptional.

Location was great, rooms were a bit small but clean, staff was friendly and helpful, beds were pretty comfortable.

Parking is astronomical, like I cannot believe that a hotel charges so much to park your car on top of the nightly rates you already pay them. I went with one of the public garages nearby and used spot hero app and saved more than 50%

Fantastic location! Walking distance to all the tourist attractions.

Valet parking is incredibly expensive, used the spot hero app to find a secure garage at a third of the price.

Location was great.

Parking was $64 a night! Ridiculous. We paid $-- for our entire stay through spothero. Staff was rude. No communication regarding hotel amenities. No bathtubs.

Great location and room. Easy access to downtown locations and CTA trains.

You're site really needs to factor in, or at least make note of, additional fees or associated costs. In this case parking was $64 a night x 2 nights. I would have still booked the room, but would have made different arrangements to parking.

Great location in downtown Chicago. Most activities are in walking distance. Great staff.

Rooms are just a little small. Does not have ice on each floor.

I landed an amazing price for this hotel. Couldn't be happier with my 3-night stay. Rooms were very nice and clean, staff super friendly, and good breakfast. The location is perfect!!

Perfect location for what we had planned. Room was spacious, with clean sheets. Used the business center, easy to use. Would book at this hotel again.

Great location. Great room and view, Awesome price. Great staff. Knowledgeable and very helpful.

I loved everything about the experience.

cleanliness and easy to access everything around the area.

parking - way too expensive

The location was perfect...we wanted to be close to everything. The hotel exceeded our expectation....super clean, no noise, hotel staff attentive. We are planning another trip and will not hesitate to stay at this Hilton Garden Inn again.

The cost of parking was jaw dropping. We opted for using public parking versus Valet.

Fantastic location, great view, helpful kind staff, clean, comfortable. Lovely experience!