Level Chicago - River North

Spacious apartment. Huge island table in the kitchen.

Water pressure in the bathroom is a joke. We ended up using the kitchen sink to do most of the hygiene.

Full kitchen with appliances to cook. Enclosed parking especially during the snow. Clean and convenient

Very small 2nd bedroom with exaggerated main suite. A little frustrating to call each time to open the parking garage door.

Location

No hot water on first night. Told them right away. They said they’d send maintenance the next day.

It was central!

You have to hand over a whopping 400e as a deposit for a single nights stay!This is nt mentioned anywhere where I could see it and should be in capital letters on the booking sign.I asked for the room to be cleaned - it wasn’t I asked for clean towels - I didn’t get them.The lift broke down one of the days I was thereNo curtains to block out a serious amount of sun that comes in the apartment window in the morning.The TV by the bed wouldn’t switch on initially when I was thereOverall a disappointment!MarkDublin

Great value with pool, hot tub and arcade for the kids to enjoy.

I wish there were food options nearby, but that wasn’t an issue.

Amazing apartment within close proximity to L line. Had everything you could need and the staff were super helpful.

On the pricey side however I was there the weekend of Chicago Marathon so I guess that's to be expected.

Location, amenities and parking

The unit was advertised as a 2 bedroom. It is not, the second bedroom is more like a walking closet. Not enough room for the bed, no window, no closet and worse no AC return. Two adults cannot possibly sleep there comfortably

Great pool, sauna and steam room and huge gym

Sofa bed was not made up on arrival despite having requested a sofa bed. RoomSupposed to accommodate 6 but that would mean 3 people per bed so not really realistic unless you have small children

Options to get extra bits if needed; the entry in the lobby is very chic and welcoming. The Elevator was executive style, rooms had nice views and all amenities one needs to relax and enjoy the view.

The time it has taken to return my deposit, anything longer than 24 hours, 14 days later, the deposit has still not been returned. It took 5 seconds to give it to them, and 2 weeks with still no return is unacceptable today. I have been using Booking.com since they opened in the late 90s, and well over 500 hotels have been stayed in. I have never experienced this disrespect around returning one's safety deposit for the room, which had no issues upon checking out! Not replying to myself or Booking.com is not acceptable, either. Having to follow up on it is also not professional or respectful. No hotel would expect a customer to stay and then two weeks later receive the money, so why should a customer?It could have more sports channels and plants throughout the facility.

We had an amazing experience from the very first contact with the staff. We had requested a high floor, and they were incredibly friendly and went above and beyond to accommodate us in a stunning suite with breathtaking views.

My room was not completely clean

loved the location and the view. the apartment was luxurios and enough space for 2 people with 3 big suitcases. kitchen was modern, stocked and clean. great a/c. we got upgraded to a higher.

Bedroom window didn't close all the way. couch and carpet didn't look clean. there was pet hair on my friends stuff that was on the floor. shower had poor water pressure

Nice facilities

No housekeeping and only coffee for one day for a two day stay. Also out shower had only shampoo, no soap (others had soap). At the price we paid, I expected more amenities and friendlier front desk.

Nice facilities

No housekeeping and only coffee for one day for a two day stay. Also out shower had only shampoo, no soap (others had soap). At the price we paid, I expected more amenities and friendlier front desk.

The size and comfortof the apartment for workand someleisure was more than adequate. We used the business centre on the last day and that was excellent!

Had no real issues to report.

We stayed at Level Chicago - River North and had an excellent experience! The rooms are spacious, clean, and cozy, featuring modern design and everything needed for a comfortable stay. The staff was very friendly and always ready to help, creating a welcoming atmosphere.The hotel's location is perfect—right in the heart of the city, with easy access to major attractions, restaurants, and shops.A big bonus was the additional amenities, such as the gym and common areas for relaxation. Everything was top-notch!We highly recommend this hotel to anyone looking for a comfortable and pleasant place to stay in Chicago. We will definitely stay here again!

However, we were unpleasantly surprised by an additional $600 deposit, which was not mentioned during the booking process. On Booking.com, we had already paid a $200 deposit, but upon arrival, we were informed at the front desk that an additional payment was required. This was very disappointing to find out during check-in. In the end, the deposit amount was higher than the cost of the room itself, raising concerns about the transparency of the booking conditions.We hope the hotel will address this issue and provide clear information about all additional charges upfront to avoid such situations in the future.

We stayed at Level Chicago - River North and had an excellent experience! The rooms are spacious, clean, and cozy, featuring modern design and everything needed for a comfortable stay. The staff was very friendly and always ready to help, creating a welcoming atmosphere.The hotel's location is perfect—right in the heart of the city, with easy access to major attractions, restaurants, and shops.A big bonus was the additional amenities, such as the gym and common areas for relaxation. Everything was top-notch!We highly recommend this hotel to anyone looking for a comfortable and pleasant place to stay in Chicago. We will definitely stay here again!

However, we were unpleasantly surprised by an additional $600 deposit, which was not mentioned during the booking process. On Booking.com, we had already paid a $200 deposit, but upon arrival, we were informed at the front desk that an additional payment was required. This was very disappointing to find out during check-in. In the end, the deposit amount was higher than the cost of the room itself, raising concerns about the transparency of the booking conditions.We hope the hotel will address this issue and provide clear information about all additional charges upfront to avoid such situations in the future.

Clean and amazing amenities. Can’t wait to go back in the summer. There was a slight mix up with our room. Staff was fast and friendly while correcting the issue.

Key cards for the elevator were a bit tricky.

Location, friendly staff and great amenities

Only wish the water pressure in the shower was a bit better

great location + amenities

quite loud, esp. during the weekend due to a lot of young party people staying the building

I like level 6 with all the different rooms that we could have chill at.

We have to ask 5 times for towels. The lady who worked the front desk Monday night she brought us some towels. Shout out to her. Only had to ask her once. There were dirty towels in our sick when got there & our bathroom door was dirty.