Pendry Chicago

Location, room and staff

All the staff was outstanding and met all our needs! Especially hotel employee, who noticed we needed water and got use a few bottles while we were waited for our car.

Location and cleanliness

TV in room had a weird blue tint and shower instead of bathtub, but it was exceptionally clean and a great location so would definitely stay again.

it smelled amazing, wonderful customer service, great locations to the conference centers

road noise was minimal but did notice it

From the moment you walk in it is warm, inviting, elegant, clean, and friendly. The lobby located bar, the on-site French restaurant, the location, and the room itself were all excellent. What a find. We¿ll be back in the Spring/Summer to explore more!

For people complaining that it is loud, I¿d say it is located in Chicago. Normal city noises abound and it was nothing the Pendry could control or caused us to lose sleep. Quiet hallway and over all great experience!

The restaurant was nice and bar area was cosy.

The room was tiny and stuffy.

Staff and housekeeping were amazing! The location is perfect - we walked everywhere and took the redline to most places.

There were two elevators out of the three and you had to wait sometimes up to 15 minutes for an elevator to be free and not filled with people and you couldn’t fit. The sounds from the streets is crazy - we faced the street and it was so loud. From the fire trucks - to the protestors - to the honking. It was all night long.

Location was great! Walking distance to Chicago highlights, restaurants, and the river.

Front desk and Concierge were not welcoming, friendly, or helpful.

The decor was beautiful and the room was large and comfortable. Location was perfect for what we needed for our trip. The gym was convenient and had decent amenities, but it was a little small and a view would have been nice.

The elevators were incredibly slow, which became a nuisance after one or two days. Our room was right next to a staff room, so it was often loud right outside - that was disappointing for the price we paid. Room service was efficient, but very expensive. We had a meal on the rooftop that was pretty mediocre, even though the view was beautiful.

Great location and amazingly good value. We received a complimentary upgrade because our room wasn't ready and they even comped us some drinks at the bar while we waited. The concierge texted us a few days in advance to ask how they could help which was a nice touch. Great service that made it truly feel like a luxury hotel. And you can't beat the unique architecture.

The on-site restaurant is just so-so but in room dining was excellent. Did think it was a bit odd they charged both an $8 delivery fee and a 22% service charge for it, thought it should have been one or the either given the service is just in the delivery

Breakfast inside the hotel was pretty good and convenient when not looking to leave the room. The complementary water and espresso shots in the room also make for a great jump start or night cap when you wanted to maintain your comfort. Perry did everything to make sure any question, concern, or need was handled promptly.

After a long morning of moving about the city we returned to the hotel bar area with food that we had purchased before returning and were told that outside food was not allowed in the bar/restaurant area. We returned during check in time so the small lobby was full and there was nowhere else to dine while our room was being turned.

Corner room on upper floor was quiet. Bed was comfy and warm. Staff was friendly all over the hotel from front desk to restaurants to cleaning crew.

Room service was late but server was friendly. Wish the bathroom had a lit 10x mirror!

The atmosphere

It was very noisy outside but I guess the hotel can’t help that. Coffee pot didn’t work and remote needed to be fixed bit staff handled it immediately

The atmosphere

It was very noisy outside but I guess the hotel can’t help that. Coffee pot didn’t work and remote needed to be fixed bit staff handled it immediately

A very beautiful hotel, a large light filled room with tasteful styling

Beautiful building in a very central location. Also a fantastic bar, which is worth visiting if staying nearby.

We arrived at 5pm after a long flight and were told our room wasn’t ready. We walked around for an hour and received no phone call. When we decided to go back and ask, the room was ready - they just didn’t bother to tell us. No apology.Front desk then asked for payment immediately. I had provided card details already at the time of booking but they wanted physical payment. They wouldn’t take Apple Pay (?!), so I was forced to rummage through my luggage in the foyer while other guests waited to find a card.Upon checkout I was told the payment hadn’t gone through, despite me showing evidence to the contrary via my banking app. They demanded that I make a second payment, insisting that the original would be refunded. Interestingly they were now somehow able to take payment from the original card they had on system, which they had previously told me I could not use.This meant I was out of pocket several thousand dollars. It took a full month for the original payment to be reversed to my account.The worst part is they were not at all apologetic about any of this. I understand these things can happen, but as this was no fault of my own I expected some basic level of courtesy.If you want luxury and service, try the Langham or the Peninsula.I won’t be returning to a Pendry property.

Location, comfortable bed

Very noisy, even on 21st floor. Traffic noise especially bad on our first night. Wardrobe in our room was awkward to access.

It’s a great location and they gave our boys a welcome penguin.

We couldn’t see the rooftop view bc our boys were 8 & 10 and it’s 21 and up. We would’ve loved to have a “free” family picture. The room service food was about a 5 (crudités, pasta and a chicken sandwich $150)Only one side of the elevators went to our floor, spent a little time waiting.

The decor was beautiful and the room was large and comfortable. Location was perfect for what we needed for our trip. The gym was convenient and had decent amenities, but it was a little small and a view would have been nice.

The elevators were incredibly slow, which became a nuisance after one or two days. Our room was right next to a staff room, so it was often loud right outside - that was disappointing for the price we paid. Room service was efficient, but very expensive. We had a meal on the rooftop that was pretty mediocre, even though the view was beautiful.

It’s in a fantastic location and easy to get to loads of other places within a short amount of time. The staff were very helpful and they have a fantastic concierge that knew everything and I’m very sure if he didn’t know it, it wasn’t worth knowing.