3-Star Hotel

Holiday Inn Hotel & Suites Des Moines-Northwest By IHG

4800 Merle Hay Road, Des Moines, IA - United States
View Map
Holiday Inn Hotel & Suites Des Moines-Northwest By IHG
1/62
  • Overview & Photos
  • Policies
  • Amenities
  • Reviews
  • Rooms
  • Map
$212
per night

3-Star Hotel

Holiday Inn Hotel & Suites Des Moines-Northwest By IHG

4800 Merle Hay Road, Des Moines, IA - United States
View Map

Top Amenities:

Free Internet AccessFree ParkingHealth ServicesSwimming PoolAirport ShuttleRestaurantFitness CenterPets AllowedHandicapped Rooms/FacilitiesNo Smoking Rooms/FacilitiesFamily FriendlyKid Friendly
Show All Amenities

Guest Rating

7.5

Good

Based on 536 reviews

Location Of Hotel

8.2

Hotel Cleanliness

7.8

Hotel Staff

8.3

Overall Quality

7.5

Show 76 Verified Reviews

Located 7.7 miles from Science Center of Iowa, Holiday Inn Hotel & Suites Des Moines-Northwest by IHG offers 3-star accommodations in Urbandale and features a bar. Among the facilities of this property are a restaurant, free shuttle service and room service, along with free WiFi throughout the property. The hotel has an indoor pool and a 24-hour front desk. At the hotel all rooms have a desk, a flat-screen TV and a private bathroom. A buffet, à la carte or American breakfast is served at the property. Holiday Inn Hotel & Suites Des Moines-Northwest by IHG has a sun terrace. Iowa Events Center is 8.3 miles from the accommodation, while Hy-Vee Hall is 8.3 miles from the property. Des Moines International Airport is 8.7 miles away.

Check-in:

After 15:00

Check-out:

Before 12:00

Pets:

Pets are allowed on request. Charges may apply.

Important Info:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit USD 20.00 per room per day.

Highlighted Amenities:

Free Internet Access
Free Parking
Health Services
Swimming Pool
Airport Shuttle
Restaurant
Fitness Center
Pets Allowed
Handicapped Rooms/Facilities
No Smoking Rooms/Facilities
Family Friendly
Kid Friendly

Amenities & Services:

Airport shuttle (charges may apply)
Facilities for disabled guests available
Family rooms
Fitness center
Free Internet access
Free Wi-Fi
Free parking
Hygiene certification
Indoor pool
Kid-friendly dining
Microwave
Non-smoking property
Pets allowed (charges may apply)
Refrigerator
Restaurant(s)
Tennis court & equipment
Wheelchair accessible

Guest Rating

7.5

Good

Based on 536 reviews

Location Of Hotel

8.2

Hotel Cleanliness

7.8

Hotel Staff

8.3

Overall Quality

7.5

Pros +

  • Convenience
  • Being clean and quite
  • The staff was cheerful and helpful. As were the staff at the attached restaurent and bar. Everyone really seemed to have the guest's happiness in mind. And the restaurent was quite good in a pub-like way.

Cons -

  • Check in was super UN helpful. Didn't tell us anything, including our room number - just handed us keys. Room keys didn't work. Trash on the floor in our room. Multiple places where tiling was falling off the wall. No breakfast.
  • Hotel need commentary breakfast
  • No

Top Quotes:

"Hotel was great. Every expectation was met."

"Location, quality, and staff all first class."

"Welcoming and lobby area was very nice and updated. Very inviting."

Business Traveler (100)

Solo Traveler (65)

Traveling as Couple (181)

Family with Young Children (141)

Family with Teens (16)

Senior Traveler (9)

Group Traveler (32)

6
12/31/2024
Convenience
Check in was super UN helpful. Didn't tell us anything, including our room number - just handed us keys. Room keys didn't work. Trash on the floor in our room. Multiple places where tiling was falling off the wall. No breakfast.
4
10/22/2024
Being clean and quite
Hotel need commentary breakfast
10
6/29/2024
The staff was cheerful and helpful. As were the staff at the attached restaurent and bar. Everyone really seemed to have the guest's happiness in mind. And the restaurent was quite good in a pub-like way.
No
6
4/24/2024
Location was great
The bathroom needs work. The toilet is right up close to the vanity and only a child might be able to sit on the seat.

Room Options

1/3

King Room - Mobility Access/Hearing Accessible

300 sqft • 1 King

Accessible roomAir conditioningBath or ShowerCarpeting

Room Details and Photos

1/2

One-Bedroom King Suite with Sofa Bed

451 sqft • 1 King and 1 Sofabed

Air conditioningBath or ShowerCarpetingCoffee/tea machine

Room Details and Photos

1/2

Queen Suite with Two Queen Beds and Sofa Bed - Communications Accessible

451 sqft • 2 Queen

Accessible roomBath or ShowerCarpetingCoffee/tea machine

Room Details and Photos

Standard Room

300 sqft • 1 King or 2 Queen

Air conditioningBath or ShowerCarpetingCoffee/tea machine

Room Details and Photos

Location

Holiday Inn Hotel & Suites Des Moines-Northwest By IHG

4800 Merle Hay Road, Des Moines, IA

Top Hotel Destinations

Top Destinations