La Concha Key West, Autograph Collection

The hotel design was beautiful and the staff were excellent. Extremely fast and flexible check in - we arrived early and they kept us informed by phone when the room was ready. We were able to leave our bags and get changed to walk around the town in the mean time. Really lovely bar, restaurant and lobby area. Rooms were also well kept and nicely designed.

The lobby area was very well maintained and made a great first impression. The guest room areas, however, were a bit less polished. The hallways and rooms often had a noticeable damp smell, likely due to the local humidity combined with the carpeting throughout. But, overall, still nice.Parking was on the expensive side at $45 per night, and at times it was difficult to find an available space despite the cost.The pool and bar area is attractive and has a lot of potential, but during our stay it could have been better maintained. Loungers were often left with used towels from previous guests, and without staff clearing them, it was unclear which ones were actually in use. As a result, even though many loungers appeared unused, it was sometimes difficult to find seating and we ended up sitting at the bar instead.

Staff very pleasant restaurant could use an online menu choices

The location is good

All good

The hotel was beautiful! Lobby, bar and restaurant were perfect. Food was delicious! Rooms were spacious.

Even though everything was perfect and the rooms were spacious the floors in the rooms were very dirty. Since it is tile and not rug they were very very dirty! We could not walk barefoot or our feet would be black.

The cleanliness of the rooms and the facility were outstanding. The effort and friendliness of the staff was also outstanding.

The TV channel selection omitted two of the major networks, making watching prime time sports an issue. The bar was completely out of Chardonnay and Sauvignon blanc from Friday night on (two big selling wines, how do you run out for multiple days?) And the housekeeping staff would pick up towels, but then not leave the same number of new ones (multiple days). Also didn't regularly restock the in room coffee.

Location and parking.

When we arrived we were given keys to a room that was occupied. We were given another room that was so small and the bed was so uncomfortable.

Location is good

They claimed they have an EV charger, but they don’t . There is only one 110 outlet near car park and they called this charger.

The location is perfect. Easy to walk anywhere around Duvall St.

$35.00 a night for parking was a disappointment after spending $400 a night for a room.

Location is great and close to shops and restaurants. Staff was wonderful.

Beautiful hotel! Very clean, staff was awesome $ location was great