Hyatt Regency Westlake

Nothing

Room was old, air conditioning didn’t work and the window was completely blocked by a view of the roof. See picture of view from window. I paid &350 for that view which is ridiculous.

LOCATION

DESK CHAIR, NOT COMFORTABLE

cleanliness

price vs amenities

Everything about our room was great the hardwood floors in a wheelchair accessible room was very much appreciated! Honestly, we would have stayed in the hotel room and ordered room service and wandered around the grounds the entire time except for the issues with the pool, see below!

So we really loved our stay, I just wanted to bring to your attention a few things that were issues for us. I'm in a wheelchair, and the primary reason that I booked your hotel and called ahead to make sure that the hill the pool was heated was because being in a pool is such a luxury and so therapeutic for my situation. We were planning to use it at the start and end of every day that we were there. However the wheelchair lifts in and out of the pool or hot tub did not work. You fix the one for the hot tub, so we use that once, but couldn't stay in it when other guests started the bubbles and it heated up. So on the first day when I got into the main pool, I couldn't get out, and three hotel guests had to physically lift me out of the pool. In retrospect I should have checked first, but I also assumed that these assistive things like lifts are always in working order. There are also just a few adjustments that could be made to the rooms and facilities to make it much, much easier for anyone in a wheelchair. For me, even the luxurious carpet in the hallways presented a challenge because it's much harder to propel my wheelchair over than a hard floor. There were also little adjustments in the room like furniture placement and amenities that could have been adjusted by just an inch or two to improve ease of movement instead of creating little obstacles to bump into every time a wheelchair user goes into the restroom, for example. I'm sure you can find someone to go through all of this if you would like to spend the effort to improve things, I'm not an expert in any way other than being an end user. However, I am happy to consult! On this trip I encountered so many locations and businesses that have never had the need to make these adjustments, but with minimal cost would be exceptional bonuses for guests like me!