The Laurel Inn, JdV by Hyatt

The location was great, the room was a nice size and the style of the hotel was cool. The beds were pretty comfy, too although there were no duvet covers on the down comforters.

Our room smelled strongly of bleach. I had to open the window (thankfully there was a large one) and air it out for hours. No discount was offered for this. also, parking on-site is an additional $40/per night!

Nothing worst customer service ever! Stay away

The smell in the room was terrible. Very musty and old smelling. They would not refund our money!

The location was close to where I needed to go. I enjoyed the complimentary snacks in the lobby. Helpful staff and I love that it is a pet friendly. Covered parking garage was nice too.

When I turned on the heater, it smelled. No bathtub.

Very clean, convenient to places to eat. The room was small, but comfortable.

Friendly staff.

Carpet was dirty in the room. The "breakfast" was pastries and coffee/tea.

location. Cleanliness.

worst internet connection ever.

My only wish would be coffee available in the room. I hate having to dress @nd go to the lobby to begin m6 day.

See above

Location

I like that is alittle bit like going back in time.

The bathroom counter and mirror could be update

Location

Lack of breakfast.

Good hotel. Close to bus stop for heading into downtown. Thought it was going to be closer to the downtown area, but it was fine.

Location and clenliness

Too expensive for a 2* property without even have coffee

loved the room, bathroom, location!! all really good.

The only "bad" thing was the light at my desk did not work and wouldn't charge my phone either.there wasn't a lightbulb in the light fixture.and a strong chemical smell on the first floor landing of the stairwell? it was odd???Otherwise it was awesome!

Location was excellent for reaching the places we wanted to go. Staff was friendly and helpful. Room was comfortable and thoughtfully appointed. Parking on-site was a boon, very nice.

Very clean and updated. Nice views of the city. Super friendly staff from the front desk to housekeeping.

No breakfast offered however complimentary coffee, tea and pastries were always out.

Clean and excellent location

Noisy upstairs guest

It was close to my brother and we got the room earlier which was great.

Unfortunately they do not have breakfast and we did not know that there were repairs being done right outside our window.

loved the room, bathroom, location!! all really good.

The only "bad" thing was the light at my desk did not work and wouldn't charge my phone either.there wasn't a lightbulb in the light fixture.and a strong chemical smell on the first floor landing of the stairwell? it was odd???Otherwise it was awesome!

Old infrastructure very noisy

Noise old and ugly room

The hotel is charming in its vintage deco decor. Our room was large and had 2 nice sitting/reading chairs, a small kitchen with a Illy coffee maker, half fridge, and microwave. The bathroom was ample with very nice tile and fixtures. There was always someone at or near the front desk. The location was perfect for us. We wanted to be near the Presidio. There are lots of restaurants and shops on Sacramento and California St. We used Waymo and never had to wait more than 4 minutes for it to show up.

Nothing. All good.