Sutter Mansion

Hard to narrow it down. The mansion itself is so unique and beautiful. The staff literally treat you like family visiting (family their excited to have visit). They are extremely attentive and will do their best to meet every request. Amazing stat!

Unique rooms, deep soaking tub, very clean and a friendly staff

N/A - it was awesome!

It felt like a beautiful old mansion, and like a home, it was comfortable and quiet, clean, and nice Molten brown products.

The room itself, the location, the atmosphere, literally everything about this hotel was beautiful and amazing. Far exceeded my expectations, everything was gorgeous Bathtub was spacious, bed was super comfortable, everything provided was stunning. Staff were super helpful and kind. 12/10 will recommend everytime.

Parking was a little tight, BUT the fact it was gated and private (given the nature of the city) was fantastic and gave us peace of mind which greatly outweighed the snug parking. Don't let this turn you away from this place, it was so worth it.

Staff, excellent from checking in to my departure

Elevator was down, did not cause me a problem but it might have created problems for other guests.

We had a very comfortable stay in the deluxe king room for 2 nights. The Mansion has a very beautiful interior, beautifully furnished with a lot of interesting decorative items and pictures to look at, like a little museum. Check in was super easy, so was parking with clear instructions given with the early online check-in option. Our room and bed was comfortable and it was quiet. The staff was very friendly and helpful and served us a hot beverages any time of the day. We liked the location. For us, everything was in walking distance to great Neighbourhood restaurants in Japan town or the Fillmore District. Places like Union Square, SFMoMA and other places of interest were in walking distance as well and we did not need a car for 2 days. Breakfast options were on the sweet side, but we could order eggs any style or omelette. For lunch we enjoyed great sandwiches at the Limoncello deli just opposite the Mansion. A wonderful place to come back.

The personal service and beautiful renovation of a historic San Francisco Victorian.

The room size was nice. The AC/heat system wasn’t the best as heat made the room kind of steamy and AC would blast cold air even with adjustments. I felt room itself needed updating. Bathroom was nice. Mattress seemed it needed an update too.

See above

Beautiful building

We got bed bug bites from the stay. Extremely painful experience after the stay. Took us a month to clean the entire house. Warning to everyone. The building has a terrible old carpet/furniture smell. Facilities are old. Lack of staff and basically no service. The price is a total scam. Should have read the review on google map before book this place.

Staff, excellent from checking in to my departure

Elevator was down, did not cause me a problem but it might have created problems for other guests.

Really nice property. We were upgraded to a larger room on the first floor, due to the lifts being out of order. Not great with a 30 kilo suitcase. However appreciated the upgrade.

Staff were very friendly.

Awesome staff! Nice and very clean room. Well maintained property. Comfortable place to stay.

Awesome staff! Nice and very clean room. Well maintained property. Comfortable place to stay.

The room itself, the location, the atmosphere, literally everything about this hotel was beautiful and amazing. Far exceeded my expectations, everything was gorgeous Bathtub was spacious, bed was super comfortable, everything provided was stunning. Staff were super helpful and kind. 12/10 will recommend everytime.

Parking was a little tight, BUT the fact it was gated and private (given the nature of the city) was fantastic and gave us peace of mind which greatly outweighed the snug parking. Don't let this turn you away from this place, it was so worth it.

Beautiful building, good location.

No services, no amenities. The front desk explained renovations will begin next week so there’s no staff, no bar service, no coffee, no tea, nothing. Outrageous.

The property was fantastic, gorgeous common areas and rooms, very comfortable bed, excellent bath tub (bathroom in general), and extremely kind and attentive staff. Parking was easy (expensive, but it's downtown SF -- I was happy to have a secure spot). Great value for the price, I would have expected to pay 50-100% more for a hotel like this downtown. Not much on the block, but it's a good central location nonetheless -- you're a short walk from Japan Town or Filmore, a mid-length walk from Chinatown / north beach or the museums, and a quick bus or cab from the park, Haight, the Mission, etc. I would 100% stay here again and recommend it to anyone.

Big rooms

There is no coffee in the room, and breakfast is very bad

The room is comfortable

Terrible breakfast, bad service

Good location, very clean and very friendly staff.

The continental breakfast could have been a little more extensive and have pastries and croissants but overall ok.

Something went wrong with the dates of our reservation and they put us in a suite at no extra cost for the first 2 nights of our stay.

The last night we were transferred toa room that we were allegedly supposed to have been in, but we did not feel it was fitting to a premium king room that we booked. It felt like we were in servants quarters. Was very oddly placed near the stairwell and an office. Very stuffy and a bit cramped. We did not complain as they had given us a suite the 2 days before.