Azure Palm Hot Springs

Mineral water

Nothing

The Azure is located in Desert Hot Springs in a residential area which was fine because we came for the spa and to relax on premise. If you want to walk out the door to nightlife or nature hiking, it may not be for you. If you want a serene and casually beautiful environment with excellent services, then I highly recommend it. I wasn't bothered by the location because I went for the mineral hot springs and the water is where it is.

The overnight guests could benefit from a little more education on how to use the Himalayan Salt room so they don't interrupt the mediative experience for other guests.

Restaurant at hotel was good, enjoyed the Himalayan salt room, rooms were comfortable and clean

The employee monitoring the pool was shhing every couple at the pool even though they were talking in normal/not loud voices. Made it harder to enjoy yourself when you felt you couldn’t talk at the pool

The massage and the massage

We had a terrible experience at this spa. I came here for my birthday, hoping for a relaxing and rejuvenating way to kick off both my new year and my celebration, but unfortunately the experience fell short.The main pool and the mineral tubs were underwhelming. We were unable to truly enjoy the hot springs oasis, as several groups occupied them for hours at a time, leaving little opportunity for others to use them.We initially enjoyed the Himalayan salt room, but that quickly changed due to an unpleasant interaction. We had reserved the salt room for four people the night before for a 10:30pm. session. When we arrived, two individuals were inside, kissing, talking, and being loud enough that we could hear them from outside the room. Although our reservation began at 10:30pm, we waited until 10:35pm before entering to allow them additional time to finish. Even then, they remained inside for another 10 minutes, whispering and giggling. When they finally left, they made comments calling us rude and disrespectful and continued making faces at us through the window.Shortly after, a front desk staff member entered the room aggressively and asked to speak with one of us outside. I stepped out, where he approached the situation in an accusatory manner rather than with curiosity or professionalism. He stated that this was a place of serenity and quiet and that if we could not follow the rules, action would be taken. Each time I attempted to explain our experience, he interrupted me and insisted that we were laughing and using our phones while the other couple was meditating.In reality, three out of four of us did not have our phones at all. The one phone present was only used to track time to ensure we did not exceed our reserved session. It was not until the end of the conversation that he finally listened, understood the situation, and calmed down. By that point, I was already upset and appalled by the lack of professionalism and customer service.