Spark by Hilton Tucson Reid Park

Large size room, clean, comfy beds, coffee maker in room & mini-fridge. Breakfast was good & good selection.

N/A

clean room

no cart to bring in or take out luggage

Rooms were spacious

Disjointed, discombobulated front desk. I booked a room and changed the number of dates from 2 to 1 and then back to 2 nights. This is the limit of what I accept blame for. Perhaps I was asking for trouble by changing my mind so much. But this doesn't excuse them from not keeping track. When I arrived they checked me in and I thought everything was ok. The next morning I reminded them I wanted room service (you have to request it). They were confused and said they only had me for 1 night. I showed them the reservation. She looked through her system and saw her error, I don't know what she saw but she said she "fixed" it by changing it to 2 nights. Weeks later I notice on my bank statement that I was charged a fee for one night. I tried calling them to sort this out but they kept insisting it was my bank's fault and to call my bank and that there was nothing they could do for me. I tried explaining the multiple changes of the number of nights to them but they were confused/unwilling to listen and just kept telling me to call my credit card. My credit card does an automatic dispute and NOW suddenly La Quinta wants to get involved...they send a flurry of receipts that just say they charged me for a no-show (even though I was clearly there) and no real proof of anything and denied the dispute. So now I've paid for my 2 nights AND an additional charge for a clerical mistake on their end that they didn't want to bother talking to me about.Another sign of an incompetent, non-existent front desk -- breakfast on the second day was missing many key items so I went to the front desk to ask if they can contact whoever stocks the breakfast table. Some guy is there telling me he's not really a front desk person, he's just watching the desk and that there's nothing he can do but hope that the breakfast person appears.

The hotel was awesome, nice and quite clean and friendly my kids enjoyed our stay.

That are rooms weren't closer but they did all they could do I loved it.

breakfast, comfortable room, room refrigerator and microwave, room size, good shower water pressure and temperature, bed was comfortable

The AC Unit was very loud, my son had trouble sleeping. Pillows and blankets were very thin, tub had some chips and stains, toilet was tricky to flush

Good price, good location, mattresses we're comfortable. Staff was available and friendly and responsive.

The refrigerator didn't work (yes, it was plugged in). Pillows were tiny and lumpy and terrible. The hall smelled like pickle juice. In the morning when moving an unused pillow on one queen bed we found a blood stain on the sheet that looked like someone had tried to clean by hand and gave up. The tub handle was broken and at first wouldn't turn on, just so spun, then suddenly went full blast and wouldn't turn off.

Good location and nice facility

Friendly staff, generous breakfast, quiet room, clean.

We were on the first floor and faced the parking lot.

Facilities are nice, although a bit dated at times, good variety at breakfast, location is relatively close to center of Tucson from where you start to explore pretty much anything you'd like in the area. Nice and spacious parking available.

Some corridors smelled strange. Had to reprogram door key every day, since they won't work for some reason.

Location is good

Rooms furniture is too old , very bad floor carpet , bathroom toilet seat is not fixed properly