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Property Name
Property Themes
- Business
- Comfort
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Guest Rating
Stars
Cities
- Cancun
Brands
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Property Types
- Hotel
- Resort
4 Star Hotel
The staff is very friendly
Pools and views
Great staff, older but very well kept up.
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5 Star Hotel
This hotel had very beautiful, lush grounds that were very well cared for. The hotel room, all are sites, have beautiful views and are very large and comfortable. The beach is very calm. The two evening bartenders in La Joya were the best!!
The staff at this hotel is 5 star. Every employee we interacted with friendly and helpful. We had a couple requests and one maintenance issue that was addressed promptly. The property was spotless. The beach is clean and groomed.
Rooms are very poor, very bad conditions. looks like a haunted house. They spend a lot of money on the lobby and less importances to the rooms.
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4+ Star Hotel
The food was amazing and service was incredible.
beautful place, everyone was very nice, friendly
Friendly staff, beautiful location
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4+ Star Hotel
The friendly staff! Fitness room was amazing - loved the kettlebells and how clean everything was inside the gym (smelled amazing too!).
Very clean
The food was fantastic
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5 Star Hotel
Fine dining
Service was excellent and staff was great with Gluten free
The room was beautiful and the view from our room was amazing. The treatment upon arrival was excellent.
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4 Star Hotel
Location and setup of the amenities
Location, pool
The safety. There was always someone by the front door and not anyone could drive up the ramp to the hotel entrance, not even grub hub or tour buses. That made us feel safe.
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4+ Star Hotel
Rooms are nice .
rooms are nice and modern, vibe is definitely chill
No thing really
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5 Star Hotel
It was a beautiful location
Cleanness and staffs at restaurants were attentive
Staff was all around excellent, they were able to cater to all of our requests.
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4+ Star Hotel
The staff were amazing
The staff was very friendly and the location is very good. The hotel is very clean.
Staff, service
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5 Star Hotel
The beach and service while at the pool.
Location good
For an all inclusive the food was pretty good . I love the beds on the beach
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4 Star Hotel
Service, location, outside facilities
Outside ground where well mantaind, same with pools.
Vip check in( pyramid level) and that staff was great Lobby bar staff and booze selection was good too - marketplace buffet and Maki Taco was actually great! It?s a 2 1/2 star place is my option - I did have a good time, I did but- see below
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5 Star Hotel
Great location in Hotel Zone. The hotel has beautiful beach access and a really nice pool area. Rooms are spacious and clean.
The breakfast buffet
The beach was fantastic. Hotel is well located to nightlife, shopping and restaurants. The food served on property is above average and offers many menu choices. The restaurant staff at the Deck Bar and LeCap were top notch.
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4+ Star Hotel
Pools and beach
This hotel is wonderful everything costume service is outstanding special, Fernando buffet restaurant, Eddie pool, front desk employees are amazing
Location on the beach is amazing. Staff in general was very helpful and friendly. Bartenders-- just fantastic service. Mattress was really comfortable. Pools nicely cleaned and maintained.
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3+ Star Hotel
2 bartenders were great. The alchohol selection was not.
Very friendly staff. Food was decent.
The staff was friendly, the location was excellent.
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4 Star Hotel
The service was wonderful.
Very Clean
The Staff is amazing!
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3+ Star Hotel
Excellent facilities
The employees were kind
Very close to the airport, complimentary shuttle service even at 11 pm.
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4 Star Hotel
Good value for the price. Room was spacious and had a nice kitchenette with adequate cooking equipment/utensils. The pool is really nice and not too crowded. Staff was helpful and friendly.
Great Beach front location with perfect water, not too choppy
close to all the clubs and markets. great beach. the restaurant inside hotel and cabana outside is 5 stars.
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3+ Star Hotel
The staff is amazing!
Nada con mucha decepci�n
The beach was great
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3+ Star Hotel
staff was nice
The staff was very friendly and the views from my balcony were amazing
Cleaning service
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3+ Star Hotel
The view of the ocean.
Only 20-30 minutes from airport. Large mall located across street with lots of food options. Room cleaned daily and clean towels added. Good security, guards at entrance, key card needed to access elevator, will only work for your floor and pool access.
The location was great for what I needed to accomplish.
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4 Star Hotel
The resort is absolutely beautiful. The food at the restaurant is great(didn?t love the buffet) service was decent but still acceptable.
The servers were absolutely amazing. One particular server at the italian restaurant made our stay the best. Even just random staff through the resort were all amazing
Great view from our room!! Pool is great both! Food in restaurants were good, Italian breakfast was amazing! I loved that chair saving was not a huge issue at this resort. Wait staff very kind and good.
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3+ Star Hotel
The ocean view the scenery...the birds soaring about the room felt like i could touch them..14th floor
The staff was so friendly ! I felt safe and welcomed . The check in process was easy . The food was amazing every day from breakfast lunch and dinner . I loved the daily activities and music . Will definately come back and stay again !
None of it Staffing and management are corrupt and thieves
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3+ Star Hotel
Absolutely nothing it was the worst in every exact
The beach
The room (4618) had a good bed, good shower, and the AC kept the temperature selected. The landscaping and layout were amazing as well as the padded lounge chairs by the pool.
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4+ Star Hotel
The dining options were terrific. Loved the adult only whirlpools overlooking the beach.
Ocean quality
It was very busy
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3+ Star Hotel
I liked the proximity from which I was partying and I only had to travel about a 100 yards to reach my destination.
Good location. Friendly staff
Free drinks! Location! Free breakfast was delish with many options!
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4 Star Hotel
Beach and pool. Staff was nice. Grounds and room were very clean.
Location was good if you don't plan on leaving the resort. There were food options and lots of pools. Beach was beautiful.
Good location and the staff in restaurants work very hard.
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4+ Star Hotel
I liked everything about this hotel, the location, the beaches, pools, food and overall services
I love the location of this resort. It's a big resort with all the amenities of a big resort but somehow has a small resort feel.
The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!
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4 Star Hotel
Everything was wonderful from the food to fun activities by the pool. Really enjoyed how clean it was in the hotel and our room.
All inclusive
Nothing I didn?t like. I can?t brag on the hotel and staff enough.
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4 Star Hotel
The view to the ocean.
The activities they plan are amazing. We went kayaking through the mangroves? all included! There?s bingo and dancing, cooling classes etc. It is such a lovely hotel with a perfect wave-jumping beach! We played in the waves forever. It?s amazing.
I like the location as well as the food
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3+ Star Hotel
Beach was great
The location. As the bus stop in front of the hotel was the pick up for amigo tours
The water and beach in front of the hotel were especially lovely. The location of hotel within Cancun is very convenient.
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