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Property Name
Guest Rating
Stars
Brands
- BAHIA PRINCIPE
- Barceló Hotels
- El Dorado
- Hoteles Catalonia
- Independent
- Lomas Hospitality
- No brand
- Palladium Hotel Group
- Riu Hotels and Resorts
- Secrets
Property Types
- Hotel
- Resort
The nature, culture, food, and location
Room and overall location
The food, drinks and cleanliness.
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Swim out and jetted tub, great food, nice rooms
Service was amazing!! Food was delicious!
Everyone extremely nice and accommodating. Its more chill.
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The grounds were beautiful!!!
The staff was very welcoming and the food was delicious!
Staff and service
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Very clean, very friendly staff and quiet beautiful natural surroundings
The size was perfect, accomodations were updated due to an injury and the Experience Staff.
Staff; smaller size; dining options; spa
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Attentive staff was great.
The location is very good
I love the staff, the location and the overall people it attracts to the resort.
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Everything
Staff, beach, grounds
The amenities, the staff, the food, the pools, the room! Beautiful resort! Only thing that would make it better is included shuttle service at this hotels price point.
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Atmosphere
I really liked the buffet
Overall cleanliness of the property
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Loved the pool and how well communication was!
Overall the staff was very good with the exception of the check in management
The room was perfect!!
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The pools and the beach was ver nice. Hotel was very clean.
Service was excellent. German, the attendant serving drinks poolside made this a very enjoyable vacation.
It was clean. There was lots to do. Staff was wonderful. Location was close to downtown and a cab only cost $10. The resort provided plenty of fun entertainment.
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This hotel is very close to the airport, 20-25 minute drive. Food was very good.
The staff were terrific and my room with a hot tub on the porch was outstanding
The location was perfect- about 25 mins from the airport. The resort itself was beautiful.
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It?s so open and beautiful. There?s lots to do there.
The hotel and location were great.
Close to XCARET parks, beach pool very nice !
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I love that the staff was so friendly and very helpful.
The food was much better than most all inclusives
The food is great for an all inclusive, there are pools everywhere and the staff couldn¿t be friendlier
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The beach area
It is on the beach
Very comfortable. Food was very good. Drinks were excellent. Location is perfect.
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Loved the staff (restaurants, pool, & entertainment especially)!! Hotel employee took incredibly care of us at Rinc�n & Spice. Hotel employee while dining at Spice as well!
Excellent location, very friendly staff
Everything was spectacular, everything very clean, the attention from the moment you walk through the door is exceptional. All employees are very attentive and with very good manners.
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Hotel employee was the best, most accommodating waiter, understanding of our dietary needs (one vegan, one vegetarian gluten free). the hostess was great there. Hotel employee at the bar of Tentazione was awesome, loved the spa, and butlers helpful.
Location was amazing food was awesome.
The staff really make this hotel! the beach waitress, our butlers waiter at Gaucho. The grounds are beautiful and carts make the whole complex easy to navigate.
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Beach, availability of chairs, food was good but got repetitive, party/family atmosphere out at the pools
The beach is clean
The pool and Beach area, the staff were really frendily always greeting us and asking If we need anything.
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Great dinners. Clean resort great value
Absolutely the worst all inclusive we have been to in Mexico! A couple of the restaurants were OK but that's it
The room was very nice and the ac was great. The property was very pretty and not too large.
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The rooms and resort layout and construction were great. Lots of really nice pools. Really good bartenders.
The staff are a significant component to this being a wonderful experience for me.
Quiet comfortable
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The location was amazing! I LOVED walking through the jungle! It is large enough that you can be away from the crowds or you can hang out in The Plaza and listen to the music.
The best of this resort was 1.) food quality and variety 2.) customer service 3.) cleanliness. We are vegetarians and most definitely found few vegan vegetarian options in all restaurants. Each building has its own ambassador for that building guests!!!
I loved how every villa had a pool
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I like the Laguna pool area.
friendly staff even if they were sometimes inefficient - like calling for room service or checking in
The pools were nice.
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Staff, service and buffet
The staff and customer service was excellent.
Loved the location and the rooms were beautiful. The beach was beautiful and the pools atmosphere was great.
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The nightly entertainment
The coffee shop and beach
The staff was outstanding! I loved the proximity of the rooms to the pools and beach access. The buffet was delicious - especially the fruit and salad selections. Mikes Coffee was a hit. The entertainment was amazing
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Activities
Staff was very friendly and service oriented Buffet had delicious food with changing themes on a daily base Rooms were very clean, but somewhat dated but well maintained - shower was updated with great water pressure
Worse experience ever!
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The key to your room was on your bracket. The beach and hotel were beautiful. Pool was great.
The beach, locación, staff
The beach was the best part!
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The villa was the best part of our stay.
Friendliness of staff and their response to my needs
Staff and rooms were amazing! Staff were extremely thoughtful and attentive and the layout and quality of the rooms exceeded expectations.
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Lo mejor la animaci¿n. Todas las noches un show distinto y muy bueno. La comida bien. No me gust¿ la habitaci¿n, el ba¿o abierto, prendes la luz y despertas a la otra persona. La limpieza un 5, los mozos mala atenci¿n, excepto Sergio del buffet LaHa
The staff, location and food.
The staff was very friendly. From the check in, bartenders, to staff working in restaurants. The pools and beach were lovely also.
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Location! Was about an hour and some minutes from the airport which makes a secluded resort for beach access.
Large property that is private yet doesn¿t feel like a compound. Everything is well cared for and staff were terrific the entire stay.
The staff from the Buffet are VERY friendly! The food is very good. A lot of option to choose from. Pools are wide and spacious. Attractions and shows at the theatre are Awesome!
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The Staff was by far the very best part! Very friendly
Pool area was the best part of the resort.
The entire property was clean & immaculate! The staff was friendly & always available to answers questions or help you out.
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More communication
All the amenities
Great staff and beautiful landscape
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Pool and food
Beach was pretty.
The resort offered several activities on the beach. The service on the beach was consistent and super friendly. The U Spa was one of the best massages I have had by far. I do think it is a great resort for children and teenagers which were everywhere.
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Where to stay in Riviera Maya
Learn about the top neighbourhoods of Riviera Maya
Hotel Xcaret Arte - All Parks All Fun Inclusive - Adults Only
Prime Beachfront Location Hotel Xcaret Arte in Playa del Carmen offers a private beach area and beachfront access. Guests enjoy stunning sea views and direct beachfront access. Exceptional Facilities The hotel features a swimming pool with a view, sauna, fitness center, sun terrace, and free use of bicycles. Additional amenities include a hot tub, tennis court, and free WiFi. Comfortable Accommodations Rooms offer air-conditioning, private balconies, and modern amenities such as flat-screen TVs and mini-bars. Guests appreciate the comfortable bedding and private bathrooms. Dining Experience The restaurant serves Japanese, Mediterranean, Mexican, and international cuisines. Breakfast options include continental, American, buffet, vegetarian, vegan, and gluten-free. Evening entertainment includes live music and themed dinner nights.
The nature, culture, food, and location
Room and overall location
The food, drinks and cleanliness.
Secrets Maroma Beach Riviera Cancun - All Inclusive-Adults only
Secrets Maroma Beach Riviera Cancun is a AAA's 5 Diamond Award Winner property with 13 outdoor pools, 6 à la carte gourmet restaurants, a buffet restaurant, a Coco Café, a Barefoot Grill and a Preferred Beach Club exclusive for Preferred Club guests. Restaurants that request dress code casual elegance are Bordeaux, El Patio, Himitsu, Oceana, Portofino, Seaside Grill and World Café. Dress code casual elegance – Long pants required for men. No sleeveless shirts or flip-flops. Sneakers/ tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. It also offers a wide variety of on-site activities like yoga and scuba lessons. Featuring hot tubs, furnished terraces, and mini-bars, the suites at this adult-only have flat-screen cable TV. The marble bathrooms provide toiletries, bathrobes and a hairdryer. The restaurants at Secrets Maroma have different specialties like buffet services, Mexican cuisine, Asian delicacies, French dishes, Italian specialties and grilled meals. Other activities that this all-inclusive offers are dance lessons, beach and pool volleyball, water aerobics, and archery, among others. Cancun’s nightlife entertainment area is only 30 minutes drive from Secrets Maroma, and Playa del Carmen can be reached in a 15-minute drive. Tulum Archaeological Site is 50 minutes drive away. Cancun International Airport is 25 mi away.
Swim out and jetted tub, great food, nice rooms
Service was amazing!! Food was delicious!
Everyone extremely nice and accommodating. Its more chill.
Ocean Maya Royale Adults Only - All Inclusive
Prime Beachfront Location Ocean Maya Royale Adults Only - All Inclusive in Playa del Carmen offers a private beach area and beachfront access. Guests enjoy a year-round outdoor swimming pool, lush gardens, and a tennis court. Exceptional Facilities The resort features spa facilities, a fitness center, and a modern restaurant serving Italian, Japanese, local, and international cuisines. Additional amenities include a bar, pool bar, and games room. Comfortable Accommodations Rooms offer air-conditioning, balconies with sea or garden views, private bathrooms, and free WiFi. Guests appreciate the attentive staff and excellent service support. Nearby Attractions Located 8.7 mi from ADO International Bus Station and 9.3 mi from Playa del Carmen Maritime Terminal, the resort is 28 mi from Cancún International Airport. Points of interest include Church of Guadalupe (6.8 mi) and Moon Palace (25 mi).
Very clean, very friendly staff and quiet beautiful natural surroundings
The size was perfect, accomodations were updated due to an injury and the Experience Staff.
Staff; smaller size; dining options; spa
Valentin Imperial Riviera Maya-All Inclusive-Adults Only
On a one-half mile stretch of private beach in Playa Secreto in the Riviera Maya, this only-adult, all-inclusive resort has spa services and a variety of on-site dining and entertainment options. Valentin Imperial Maya All Inclusive is an environmentally friendly property and features rooms with jetted bathtubs and balconies. The rooms include free high-speed internet access, as well as iPod docking stations. Breakfast and lunch are served at the beachfront sit-down restaurant. The resort's main buffet restaurant serves breakfast and lunch. For dinner, guests can choose from 7 sit-down restaurants, which serve Italian, French, Japanese, Indonesian, Mexican, steak dishes and seafood. The property arranges kayaking, snorkeling or scuba diving. On spot, guests can relax with a massage in the full-service spa. Among other features, guests can find an outdoor swimming pool and tennis courts. Valentin Imperial Maya All Inclusive is a 25-minute drive from International Cancun Airport, a 30-minute drive from Cancun and only a 20-minute drive from Playa del Carmen.
The grounds were beautiful!!!
The staff was very welcoming and the food was delicious!
Staff and service
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Prime Location Wyndham Alltra Playa del Carmen Adults Only All Inclusive in Playa del Carmen offers a 3-minute walk to Playa del Carmen Beach and is less than 0.6 mi from the ADO International Bus Station. Nearby attractions include Xel Ha at 30 mi and Cozumel International Airport 22 mi away. Exceptional Facilities Guests enjoy a private beach area, beachfront, rooftop swimming pool, spa facilities, fitness center, sun terrace, restaurant, bar, and free WiFi in public areas. Additional amenities include yoga classes, fitness classes, and aerobics. Comfortable Accommodations Rooms feature air-conditioning, private bathrooms, tea and coffee makers, hairdryers, work desks, and TVs. Additional amenities include sea views, terraces, balconies, and free toiletries. Dining Experience The resort offers a buffet breakfast, brunch, lunch, and dinner with American, Italian, Mexican, pizza, sushi, international, and barbecue grill cuisines. Live music and themed dinner nights enhance the dining experience.
Attentive staff was great.
The location is very good
I love the staff, the location and the overall people it attracts to the resort.
Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only
Prime Location Hyatt Zilara Riviera Maya Adults Only All-Inclusive in Playa del Carmen offers direct beachfront access and proximity to Ocean Maya Royale - Adults Only Beach, just a few steps away. Cozumel International Airport is 28 mi from the resort. Exceptional Facilities Guests enjoy a year-round outdoor swimming pool, fitness center, sun terrace, tennis court, and spa facilities. Free WiFi is available throughout the property. Comfortable Accommodations Rooms feature air-conditioning, private bathrooms, sea views, balconies, and modern amenities such as mini-bars and flat-screen TVs. Dining Experience The modern restaurant serves Italian, sushi, international, Latin American, and Caribbean cuisines for lunch and dinner. A pool bar and coffee shop provide additional dining options. Activities and Entertainment Guests can participate in yoga and fitness classes, bike tours, and cycling. Evening entertainment includes live music and cultural classes.
Loved the pool and how well communication was!
Overall the staff was very good with the exception of the check in management
The room was perfect!!
Riu Tequila - All Inclusive
Comfortable Accommodations Rooms feature air-conditioning, private bathrooms, balconies, terraces, and modern amenities such as mini-bars and flat-screen TVs. Exceptional Facilities Guests enjoy spa facilities, sauna, year-round outdoor swimming pool, tennis court, fitness room, and free WiFi. Dining Experience The resort offers Italian, Asian, and international cuisines at its restaurant, alongside a bar and pool bar. Breakfast includes champagne, local specialties, and fresh pastries. Prime Location Located in Playa del Carmen, the resort is an 8-minute walk from Playacar Beach and 21 mi from Cozumel International Airport. Nearby attractions include Xel Ha and Xcacel-Xcacelito.
Atmosphere
I really liked the buffet
Overall cleanliness of the property
The Reef Playacar Resort & Spa-Optional All Inclusive
Beachfront Location The Reef Playacar Beach Resort & Spa in Playa del Carmen offers direct beachfront access with Playacar Beach just a 4-minute walk away. Guests can enjoy stunning sea views and relax on the sandy shores. Spa and Wellness The resort features a spa and wellness center, sauna, and fitness center. Additional facilities include a swimming pool with a view, yoga classes, aerobics, cycling, and snorkeling. Free WiFi is available throughout the property. Dining Options A family-friendly restaurant serves American, Italian, and international cuisines with brunch, lunch, dinner, and high tea. Breakfast includes champagne, local specialties, warm dishes, juice, fresh pastries, pancakes, cheese, and fruits. Nearby Attractions Located 1 mi from Playa del Carmen Maritime Terminal and 1.1 mi from ADO International Bus Station, the resort is 22 mi from Cozumel International Airport. Nearby attractions include Xel Ha (30 mi) and Xcacel-Xcacelito (29 mi).
The beach area
It is on the beach
Very comfortable. Food was very good. Drinks were excellent. Location is perfect.
Riu Lupita - All Inclusive
Elegant Accommodations Riu Lupita in Playa del Carmen offers a 5-star resort experience with spacious family rooms and balconies. Each room features air-conditioning, a private bathroom, and modern amenities. Exceptional Facilities Guests enjoy spa facilities, a fitness center, tennis court, and a year-round outdoor swimming pool. Free WiFi is available throughout the property, ensuring connectivity. Dining Experience The resort serves American and buffet breakfasts with champagne, local specialties, and fresh pastries. Dining options include Italian, Mexican, and international cuisines at the restaurant and bar. Prime Location Located 21 mi from Cozumel International Airport, Riu Lupita is near attractions such as Playa del Carmen Maritime Terminal (1.5 mi) and Xel Ha (29 mi). Guests appreciate the beach access and attentive staff.
Activities
Staff was very friendly and service oriented Buffet had delicious food with changing themes on a daily base Rooms were very clean, but somewhat dated but well maintained - shower was updated with great water pressure
Worse experience ever!
One of the Riviera Maya's top shopping destinations, Playa del Carmen has its own Fifth Avenue. Here it's called Quinta Avenida, and it's a pedestrian-only strip lined with souvenir shops, laid-back bars and tree-shaded restaurants. At night it has a street-party atmosphere. The beaches here are stunning, with wide swaths of sand disappearing into the azure waters. If you're headed to Cozumel, you can catch the frequent ferries in Playa del Carmen. Cancun International Airport is 35 miles north.
Riu Palace Riviera Maya - All Inclusive
Prime Beachfront Location Riu Palace Riviera Maya in Playa del Carmen offers direct beachfront access with stunning sea views. Guests enjoy a year-round outdoor swimming pool, lush gardens, and a terrace for relaxation. Exceptional Facilities The resort features spa facilities, a fitness center, and a children’s pool. Additional amenities include a lounge, public bath, beauty services, and a 24-hour front desk. Free WiFi is available throughout the property. Dining Experience A family-friendly and romantic restaurant serves Italian, Japanese, Mexican, and international cuisines. Breakfast includes champagne, local specialties, warm dishes, and fresh pastries. Highly rated for its attentive staff and excellent room cleanliness. Nearby Attractions Playacar Beach is an 8-minute walk away, while Cozumel International Airport is 21 mi distant. Other points of interest include Xel Ha (29 mi) and Xcacel-Xcacelito (28 mi).
The pools and the beach was ver nice. Hotel was very clean.
Service was excellent. German, the attendant serving drinks poolside made this a very enjoyable vacation.
It was clean. There was lots to do. Staff was wonderful. Location was close to downtown and a cab only cost $10. The resort provided plenty of fun entertainment.
Occidental at Xcaret Destination - All Inclusive Resort
Prime Beachfront Location Occidental at Xcaret Destination in Playa del Carmen offers a private beach area and beachfront access. Guests enjoy a year-round outdoor swimming pool, sun terrace, and lush gardens. Comfortable Accommodations Rooms feature air-conditioning, private bathrooms, and modern amenities. Family rooms and interconnecting rooms cater to all travelers, ensuring a pleasant stay. Dining Experience The family-friendly restaurant serves Chinese, Italian, Japanese, Mexican, pizza, seafood, steakhouse, Thai, and international cuisines. Additional dining options include a pool bar and a kids' club. Leisure and Activities Guests can enjoy spa facilities, a fitness center, tennis court, and waterpark. Activities such as snorkeling and yoga enhance the relaxing atmosphere.
It?s so open and beautiful. There?s lots to do there.
The hotel and location were great.
Close to XCARET parks, beach pool very nice !
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort
Located on the beautiful Maya Riviera and within walking distance to the famous Fifth Avenue, this luxurious, all-inclusive beachfront resort offers exceptional service, first-class amenities and endless activities and entertainment. Rooms in this resort have garden or ocean views, hot tub, LED TV with satellite channels, complimentary Wi-Fi, plush bathrobes and slippers, BOSE sound system, bathrooms with luxury amenities, a fully-stocked premium mini bar and turndown service. Hyatt Vivid Playa Del Carmen All-Inclusive Adult Only Resort offers guests a variety of activities, adventures and excitement. With nightly live music, daily social entertainments, an on-site library and boutique shops, there is something for everyone. Hyatt Vivid Playa Del Carmen All-Inclusive Adult Only Resort features 7 specialty restaurants serving Mexican, Asian, and Mediterranean and International dishes. While at Hyatt Vivid Playa Del Carmen All-Inclusive Adult Only Resort guests can learn about wine tasting, receive tennis lessons, plan tours and excursions with the hotel's tour desk, or simply relax and enjoy the beautiful views from private balconies.
Loved the staff (restaurants, pool, & entertainment especially)!! Hotel employee took incredibly care of us at Rinc�n & Spice. Hotel employee while dining at Spice as well!
Excellent location, very friendly staff
Everything was spectacular, everything very clean, the attention from the moment you walk through the door is exceptional. All employees are very attentive and with very good manners.
On the southern coast of the Riviera Maya, this resort area sits on a crescent-shaped bay. Akumal began as a retreat for snorkelers and scuba divers, and still draws many visitors intent on seeing the underwater world. Nature lovers head to the nearby Centro Ecologico Akumal, which protects endangered green sea turtles. To the south is nearby Tulum, home to one of the area's most spectacular Mayan sites.
Secrets Akumal Riviera Maya - Adults Only-All Inclusive
Prime Beachfront Location Secrets Akumal Riviera Maya in Akumal offers direct beachfront access with stunning sea views. Guests enjoy a swimming pool with a view, sun terrace, and lush gardens. Exceptional Facilities The resort features spa facilities, a fitness center, tennis court, and free WiFi. Additional amenities include a steam room, sauna, and yoga classes. Comfortable Accommodations Rooms offer air-conditioning, balconies, and private bathrooms with walk-in showers. Guests can relax in the hot tub or enjoy the mini-bar and flat-screen TV. Dining Experience Dining options include a traditional restaurant serving French, Italian, Mexican, and international cuisines. Breakfast options include continental, American, and vegetarian. Nearby Attractions Akumal Beach is less than 0.6 mi away, while Tulum Archaeological Site is 15 mi distant. Cozumel International Airport is 32 mi from the resort.
Everything
Staff, beach, grounds
The amenities, the staff, the food, the pools, the room! Beautiful resort! Only thing that would make it better is included shuttle service at this hotels price point.
TRS Yucatan Hotel - Adults Only- All Inclusive
TRS Yucatan Hotel is located on Mexico’s renowned Riviera Maya, 30 minutes away from Playa del Carmen. This adults-only hotel is well-suited for getaways with couples or groups of friends. The hotel offers sea views and private beach club. Guests have access to a butler service 24 hours a day, a VIP beach and exclusive bars with premium drinks. Suites at the Royal Suites Yucatan by Palladium include garden views and a hydromassage bath. A living area and a sofa bed are also available in the suites. The rooms are also equipped with an iPod docking station. The Yucatan by Palladium Royal Suites provides on-site dining at 2 bars and the restaurant. Swimming is available in pool and at the private beach. There is also a fitness center on site. Guided tours of Chichén Itzá and the Blue Cenote of Sammulá are a just a short drive from the Yucatan.
Hotel employee was the best, most accommodating waiter, understanding of our dietary needs (one vegan, one vegetarian gluten free). the hostess was great there. Hotel employee at the bar of Tentazione was awesome, loved the spa, and butlers helpful.
Location was amazing food was awesome.
The staff really make this hotel! the beach waitress, our butlers waiter at Gaucho. The grounds are beautiful and carts make the whole complex easy to navigate.
Catalonia Riviera Maya Resort & Spa- All Inclusive
Prime Beachfront Location Catalonia Riviera Maya Resort & Spa- All Inclusive in Puerto Aventuras offers a private beach area and beachfront access. Guests enjoy a year-round outdoor swimming pool, fitness center, and water sports facilities. Comfortable Accommodations Rooms feature air-conditioning, private bathrooms, balconies with garden or sea views, and modern amenities such as free WiFi, mini-bars, and flat-screen TVs. Family rooms and interconnecting rooms cater to all needs. Dining Experience The family-friendly restaurant serves Italian, Mexican, Asian, international, and barbecue grill cuisines. Breakfast is a buffet, and lunch and dinner are available in a variety of settings. Leisure and Activities Guests can enjoy yoga and fitness classes, tennis, and a games room. Bahia Xcacel Beach is a 4-minute walk away, and attractions like Xel Ha are 18 mi from the resort.
Great dinners. Clean resort great value
Absolutely the worst all inclusive we have been to in Mexico! A couple of the restaurants were OK but that's it
The room was very nice and the ac was great. The property was very pretty and not too large.
About 20 miles from Cancun and Playa del Carmen, Puerto Morelos shares a lot with its better-known neighbors, including miles of beautiful beaches. What this former fishing village in the northern section of the Riviera Maya doesn't have is the crowds. Smaller kids especially love the spider monkeys at the Crococun Zoo, while their older siblings and grown-ups might prefer snorkeling or scuba diving in the crystalline waters of Parque Nacional Arrecife Puerto Morelos.
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort
Prime Beachfront Location Royalton Splash Riviera Cancun, an Autograph Collection All-Inclusive Resort in Cancún, offers direct beachfront access with stunning sea views. Guests enjoy a year-round outdoor swimming pool, sun terrace, and lush gardens. Exceptional Facilities The resort features spa facilities, a fitness center, tennis court, and a waterpark. Additional amenities include a kids' club, indoor and outdoor play areas, and free WiFi throughout the property. Dining Experience Dining options include a French restaurant, Indian, Italian, Mexican, and international cuisines. The resort offers a variety of breakfast choices, lunch, and dinner, catering to special diets. Comfortable Accommodations Rooms are equipped with air-conditioning, private bathrooms, and modern amenities. Guests can relax on balconies or terraces, enjoy sea views, and take advantage of free on-site parking.
This hotel is very close to the airport, 20-25 minute drive. Food was very good.
The staff were terrific and my room with a hot tub on the porch was outstanding
The location was perfect- about 25 mins from the airport. The resort itself was beautiful.
El Dorado Royale - Catamaran, Cenote & More Inclusive- Adults Only
Great care is taken to ensure guests experience comfort through top-notch services and amenities.Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. The resort offers shuttle amenities to assist you in discovering your desired offerings in Puerto Morelos.When arriving by car, you'll be grateful for the on-site complimentary parking at resort.The resort offers reception amenities including concierge service, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Should you require it, the tours can even assist you in booking tickets and securing reservations for the finest shows and events in the vicinity.Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment.To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire resort. Smoking is permitted solely in the specified smoking zones allocated by resort.In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.To ensure a pleasant stay, a selection of rooms at resort come furnished with linen service, blackout curtains and air conditioning, all designed with your ease in mind. Several chosen accommodations at El Dorado Royale, All & More Inclusive Adults Only have a balcony or terrace incorporated into the room design.In select rooms, visitors can enjoy a touch of amusement with the availability of television and cable TV for their entertainment needs.Within specific rooms, bottled water, a coffee or tea maker and mini bar is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, resort offers a hair dryer, toiletries, bathrobes and towels within a few chosen chambers. How about kicking off each day of your getaway with a delicious cup of coffee? At the resort, relish in the invigorating taste of a freshly brewed, excellent coffee.Various excellent meal offerings at resort ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day, engage in the entertaining activities available at El Dorado Royale, All & More Inclusive Adults Only.Make sure to discover the readily available beach at resort.Unwind and conclude each day delightfully by stopping by massage, salon, steam room, spa and sauna, ensuring a soothing experience. Unwind by the pool at resort and cherish a leisurely moment. Enjoy a refreshing beverage al fresco at resort's poolside bar savoring your preferred concoction. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by resort.
I love that the staff was so friendly and very helpful.
The food was much better than most all inclusives
The food is great for an all inclusive, there are pools everywhere and the staff couldn¿t be friendlier
El Dorado Casitas Royale - Catamaran, Cenote & More Inclusive- Adults Only
At El Dorado Casitas Royale, All & More Inclusive- Adults Only , exceptional service and top-notch amenities create a memorable experience for guests.Complimentary internet access is available in the resort to ensure you stay connected during your visit. Discover the wonders of Puerto Morelos with ease by utilizing the services provided by taxi and car hire.Complimentary parking is available for guests.Continuously receive the support you require through front desk amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes.At the resort, their ticket service and tours is also capable of assisting with booking tickets and securing reservations for entertainment and adventures. At the resort, utilize the convenient laundromat to maintain your preferred travel attire fresh, allowing you to pack lighter.Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room. Additionally, you can obtain minor travel essentials and miscellaneous items at the convenience stores without departing from the El Dorado Casitas Royale, All & More Inclusive- Adults Only . Due to health concerns, smoking is strictly prohibited within the entire premises of resort.Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms at El Dorado Casitas Royale, All & More Inclusive- Adults Only come furnished with air conditioning to cater to your needs and comfort. A few accommodations at El Dorado Casitas Royale, All & More Inclusive- Adults Only also include unique design elements like a balcony or terrace. In certain rooms, the resort offers visitors access to a coffee or tea maker and mini bar.El Dorado Casitas Royale, All & More Inclusive- Adults Only offers a hair dryer, toiletries, bathrobes and towels in the restrooms of specific accommodations. A delightful breakfast is the perfect way to begin your day, and at El Dorado Casitas Royale, All & More Inclusive- Adults Only , you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it.Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.An evening spent at resort's bar can offer as much enjoyment as venturing out with your fellow travelers. At El Dorado Casitas Royale, All & More Inclusive- Adults Only , guests can take pleasure in the delightful recreational amenities provided for their entertainment. At the resort, a wide range of enjoyable activities ensures that there's never a dull moment during your visit. Don't miss out on the easily reachable beach in the vicinity. Conclude your days in complete tranquility by paying a visit to massage, hot tub, salon, steam room, spa and sauna for ultimate relaxation. At El Dorado Casitas Royale, All & More Inclusive- Adults Only , a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool.At El Dorado Casitas Royale, All & More Inclusive- Adults Only , the poolside bar provides an excellent incentive to enjoy extended hours in your swimwear. At the resort fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.
The rooms and resort layout and construction were great. Lots of really nice pools. Really good bartenders.
The staff are a significant component to this being a wonderful experience for me.
Quiet comfortable
Frequently Asked Questions
What are the typical check-in and check-out times for hotels in Riviera Maya?
What taxes and mandatory fees should I expect on my Riviera Maya hotel bill?
How much do nightly hotel rates change between low and high season in the Riviera Maya?
How do Playa del Carmen, Tulum, and Puerto Morelos compare for hotel price, walkability, and transit access?
Is hotel Wi-Fi and coworking infrastructure sufficient for remote work in Riviera Maya?
What lodging-related safety concerns or scams should travelers watch for in Riviera Maya?
What are common payment, deposit, and currency-conversion practices at Riviera Maya hotels?
What are the norms for adult-only, family, child, and pet policies in Riviera Maya hotels?
Top Tips
- Book Riviera Maya hotels 3 to 6 months ahead for high season (December-April) to avoid 20-50% price surges, especially at properties such as Grand Hyatt Playa del Carmen or Iberostar. Many major resorts run early booking promotions during these months; check direct hotel sites for advance deals.
- Expect 16% VAT and a 5% hotel occupancy tax added to room rates. All-inclusive options often group these for 10-15% savings versus à la carte at Tulum resorts such as Dreams Tulum. Always confirm if taxes and fees are included at booking.
- Hotels in Playa del Carmen typically offer 20-30% lower nightly rates than Tulum and provide better-lit public spaces, which can reduce petty theft risks. Look for chains along Quinta Avenida and choose properties with 24-hour security for added peace of mind.
- Request step-free access in advance, as around 70-80% of large resorts (such as Hard Rock Hotel Riviera Maya) offer accessible rooms and ramp access. Email your hotel at least 2 to 4 weeks prior to confirm features such as elevator proximity or visual alarms.
- Use in-room safes to secure valuables; timeshare sales pitches often occur in lobbies or club areas, with pricing 10-20% higher than advertised. Report any unsolicited offers to the front desk or hotel security promptly.
- Choose EarthCheck-certified hotels, such as Barcelo Maya or select eco-resorts in Xpu-Ha, where rainwater harvesting reduces water use by 30-40% in the March-May dry season, supporting Riviera Maya’s environmental regulations.
- Withdraw pesos at bank-affiliated ATMs outside hotel grounds. Rates from street ATMs in Playa del Carmen can save 20-30% on fees compared to in-hotel machines, but always check for official bank logos and cover your PIN when entering it.
- If you need stable connectivity for remote work, check Wi-Fi speeds before booking, as most resorts provide 20-50 Mbps but speeds may dip during evening peaks in high-occupancy hotels. Inquire about premium or dedicated Wi-Fi plans if reliable internet is critical for your stay.
- Standard tipping at local restaurants is 10-15%. In all-inclusive resorts such as those managed by Aventura or Palladium, tip staff directly in pesos for transparent distribution, since pooled tip practices can differ by property.
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