Imperial Swan Hotel and Suites Lakeland

Imperial Swan Hotel and Suites Lakeland

Imperial Swan Hotel and Suites Lakeland Image
3 Star
Hotel Guest Rating: 5.1/10
4141 South Florida Avenue
Lakeland, FL 33813

Hotel Guest Rating for Imperial Swan Hotel and Suites Lakeland in Lakeland

# 16 of 25 hotels in Lakeland
Based on 24 reviews from guests who stayed at the
Imperial Swan Hotel and Suites Lakeland
Overall Quality Score
user rating 5.1.0
5.1
Hotel Cleanliness
user rating 5.1.0
5.1
Hotel Staff
user rating 6.8.0
6.8
Location of Hotel
user rating 7.1.0
7.1
Hotel Dining
user rating 7.5.0
7.5
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Hotel Guest Reviews of the Imperial Swan Hotel and Suites Lakeland

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Verified Hotel Guest from Sanford, FL
May 1, 2017
8.0

This guest did not leave comments about this hotel.

Business Traveler
Verified Hotel Guest from Norwalk, CT
April 24, 2017
Business Traveler
8.0
I loved the location of the hotel and the staff was great
I only stayed 1 night for a few hours but The stay was good for the 3 star to be in Polk County. The continental breakfast juice was disgusting. The apple and orange juice.
Business Traveler
Celena from Windsor, NY
March 13, 2017
Business Traveler
3.0
I really liked the front desk man,  He was very accommodating and friendly. If it was not for him I would have absolutely despised this hotel.
It was very dirty. The hotel was unclear as to some of their policies so I had to contact customer service to even be allowed in. Their breakfast was less than mediocre. The gym is ridiculous when you're being charged 5 dollars a day for "amenities".
Verified Hotel Guest from Northville, MI
March 9, 2017
5.0

This guest did not leave comments about this hotel.

Family Traveling with Teens
Verified Hotel Guest from Huntington, IN
January 18, 2017
Family Traveling with Teens
4.0
the staff was nice. also the parking garage was easy to get in and out of.
I did not consider this to be a 3 star hotel. I would say 2, maybe 2 1/2 at best. It is in terrible need of being updated. the room was not too bad, but the common areas were not well kept up on. I would not stay there again.
Family Traveling with Young Children
Verified Hotel Guest from Tampa, FL
September 6, 2016
Family Traveling with Young Children
2.0

This guest did not leave comments about this hotel.

Couple
Christine from Wauchula, FL
March 5, 2015
Couple
8.0
Friendly staff and everything was clean
The hotel needs a bit of a pick me up
Family Traveling with Young Children
Shawn from Tampa, FL
December 18, 2014
Family Traveling with Young Children
1.0
Nothing
It was dirty. It smelled. The staff was not friendly. I paid for the room through your website and was charged. When I arrived the person at the desk told me my card was declined. I put the charge onto another card and was charged twice
Solo Traveler
Verified Hotel Guest from Port St Lucie, FL
May 6, 2014
Solo Traveler
7.0
Close proximity to where I needed to be.
Hotel had no hot water for about 6 hours the first morning I was there.
Group Traveler
Daniel from Sebastian, FL
March 28, 2014
Group Traveler
5.0
It was close to where we needed to be. Staff was nice.
Room was kind of run down. We stayed for two days and our room was not cleaned at all. Fitness center was in very poor shape. Breakfast was very basic.

Overall the room is what you would expect for a cheaper hotel. It was in a nice area, staff was nice. It was clean. We enjoyed the stay.

Reviews of Imperial Swan Hotel and Suites Lakeland
(1 - 10 of 10 reviews)
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