Roberts Riverwalk Urban Resort Hotel

Roberts Riverwalk Urban Resort Hotel

Roberts Riverwalk Urban Resort Hotel Image
3 Star
Hotel Guest Rating: 6.4/10
1000 River Place Drive
Detroit, MI 48207

Hotel Guest Rating for Roberts Riverwalk Urban Resort Hotel in Detroit

# 13 of 22 hotels in Detroit
Based on 501 reviews from guests who stayed at the
Roberts Riverwalk Urban Resort Hotel
Overall Quality Score
user rating 6.4.0
6.4
Hotel Cleanliness
user rating 6.8.0
6.8
Hotel Staff
user rating 7.0.0
7.0
Location of Hotel
user rating 7.0.0
7.0
Hotel Dining
user rating 6.2.0
6.2
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Hotel Guest Reviews of the Roberts Riverwalk Urban Resort Hotel

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Family Traveling with Young Children
Verified Hotel Guest from Norwalk, CT
September 12, 2017
Family Traveling with Young Children
10.0
THE OLD CHARM. FELT LIKE WE WERE STAYING IN A BED AND BREAKFAST
FREE COFFEE ONLY TILL 9AM AND THEN WE HAD TO PAY $ 4.00 A CUP FOR A 6 oz CUP...WE WENT TO IHOP
Couple
Verified Hotel Guest from Norwalk, CT
July 24, 2017
Couple
3.0
Price seemed good compared to others in the area but it was cheaper for a reason.
Our room was a cave. Old worn carpet, many burned out bulbs, literally no view(looked at sheet metal out our window.
Couple
Julia from Norwalk, CT
July 19, 2017
Couple
1.0
I did not get the room i paid for. The air conditioner in my room was broken. They said they were not able to give me another room. The guy at the front desk was rude and definately not a people person. Very poor customer service.paid $----. Never again
Couple
Scott from Atlanta, MI
July 17, 2017
Couple
1.0
Location
Unfriendly and rude customer service. Rooms not cleaned daily. No A/C in room and did not fix. Sink would not drain and was not fixed during stay. Ice machine was also not working on my floor.
Couple
Verified Hotel Guest from Norwalk, CT
July 17, 2017
Couple
1.0
The only redeeming quality is the view of the river.
Hotel staff was rude and not helpful. Location is dangerous. Hotel is dirty and old. No housekeeping for 3 days. No air conditioning in most of hotel. They hold concerts on hotel grounds until late at night while you're trying to sleep!
Couple
Verified Hotel Guest from Norwalk, CT
July 16, 2017
Couple
5.0
The pool
Our room was not ready. It took an hour for us to get a room. The staff was very nice but not knowledgeable. The door knob broke in the bathroom and my boyfriend was stuck in there for an hour and a half. The front desk phone is either never answered,
Group Traveler
Kathleen from Conway, SC
July 15, 2017
Group Traveler
1.0
It was located on the river walk
No air conditioning. Took 3 try's to get us a clean room still wasn't the room I booked. I needed to sleep 4 and have river view. Didn't happen. They over booked. While getting ready people walked in our room. And when we returned locked out of our room.
Couple
Edward from Norwalk, CT
July 15, 2017
Couple
5.0
The Detroit Riverwalk being right in back of the hotel was great.
The trash outside never got changed just as long as I was there. In the morning when I went to my truck, I saw a big rat going in and out that same trash can feasting. Disgusting. The windows seems like that r never clean.
Family Traveling with Teens
Verified Hotel Guest from Spring, TX
July 9, 2017
Family Traveling with Teens
1.0
Nothing
Bad !!!!!!! Terrible !!!!! 1st . couldn't find our reservation 2nd. Half of the hotel was without air 3rd. They found us a room but we had to wait for a hour in a room that didn't have air conditioning 4th, old/out-dated appliances 5th. little staff
Robert from Norwalk, CT
July 3, 2017
10.0
On the water
No
Reviews of Roberts Riverwalk Urban Resort Hotel
(1 - 10 of 148 reviews)
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