The Charles Hotel

The Charles Hotel

The Charles Hotel Image
4 Star
Hotel Guest Rating: 8.8/10
One Bennett Street
Cambridge, MA 02138
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Hotel Guest Rating for The Charles Hotel in Cambridge

# 6 of 26 hotels in Cambridge
Based on 115 reviews from guests who stayed at the
The Charles Hotel
Overall Quality Score
user rating 8.8.0
8.8
Hotel Cleanliness
user rating 9.1.0
9.1
Hotel Staff
user rating 8.5.0
8.5
Location of Hotel
user rating 9.5.0
9.5
Hotel Dining
user rating 8.3.0
8.3
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Hotel Guest Reviews of the The Charles Hotel

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Robert from Boise, ID
August 15, 2017
10.0

This guest did not leave comments about this hotel.

Couple
Patricia from Malden, MA
November 1, 2016
Couple
10.0
The price is always so high.
Business Traveler
Verified Hotel Guest from Carlsbad, CA
October 30, 2016
Business Traveler
2.0
Room service very fast, and extremely polite room service staff. Beleaguered front desk staff dealing with irate guests kept their patience. They need more support from mgmt. Restaurant is good; really good coffee in lobby in early a.m.
Multiple, extended power outages occurred; Hotel said due to construction, not their fault--yet construction was on their premises. Fire? alarm problems, PA messages = epic fail. Insufficient instruction to guests. Requested wakeup call--did not receive.
Business Traveler
Jill from Herndon, VA
December 3, 2015
Business Traveler
10.0
Location is perfect, rooms are well-appointed, spacious, super comfortable bed. Dining and beverage selections are great.
Loud wall clock in room.
Business Traveler
Verified Hotel Guest from New York, NY
November 16, 2015
Business Traveler
4.0
Location
The room was overpriced and shabby - the entire property needs a facelift.
Couple
Herbert from Greenwich, CT
November 10, 2015
Couple
8.0
Location
There was a stain on the carpet in the room. The mirror tv did not work.
Group Traveler
Verified Hotel Guest from Fort Wayne, IN
August 27, 2015
Group Traveler
8.0
Great location. Loved the running trails along the Charles River. Nice touch to have the TV within the bathroom mirror. Great having access to the fitness facilities. Hot tub was really nice. Prompt delivery of ice, when requested.
Beds were very small-queen-size beds should be the norm. Unable to cancel final 2 nights of my reservation. My plans changed, & I simply did not need to those 2 nights. No in-room coffee makers. Had to ask for ice. No quick-service coffee shop.
Family Traveling with Young Children
John from Worcester, MA
August 26, 2015
Family Traveling with Young Children
8.0
Rooms, service, location
Don't like the restaurant with the cow as a logo. Kids were really disappointed the pool hours for kids were so short. That's why we pick the hotel and they never got to swim.
Couple
Elizabeth from Plymouth, MA
August 13, 2015
Couple
10.0
Staff was courteous, friendly, and efficient. The rooms were clean and comfortable.
Family Traveling with Young Children
Verified Hotel Guest from Libertyville, IL
August 7, 2015
Family Traveling with Young Children
8.0
Best location for visiting Cambridge
Reviews of The Charles Hotel
(1 - 10 of 10 reviews)
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