The Westin Resort & Spa Cancun

The Westin Resort & Spa Cancun

The Westin Resort & Spa Cancun Image
4 Star
Hotel Guest Rating: 7.8/10
Blvd Kukulcan Km 20
Cancun 77500

Hotel Guest Rating for The Westin Resort & Spa Cancun in Cancun

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Based on 503 reviews from guests who stayed at the
The Westin Resort & Spa Cancun
Overall Quality Score
user rating 7.8.0
7.8
Hotel Cleanliness
user rating 8.0.0
8.0
Hotel Staff
user rating 8.5.0
8.5
Location of Hotel
user rating 7.6.0
7.6
Hotel Dining
user rating 7.0.0
7.0
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Hotel Guest Reviews of the The Westin Resort & Spa Cancun

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Lina from Bogota, Colombia
December 3, 2017
Couple
8.0
The staff is very friendly, and the food is delicious
The location of the room was not good
Couple
Verified Hotel Guest from West Lafayette, IN
November 14, 2017
Couple
8.0

This guest did not leave comments about this hotel.

Group Traveler
Verified Hotel Guest from Austin, TX
October 16, 2017
Group Traveler
8.0
Amenities and space
Couple
Jonattan from East Boston, MA
October 12, 2017
Couple
4.0
Service
maintenance, dust, the pillows and the bedspreads smell musty, lack better maintenance.
Couple
Darlene from Greeley, CO
October 7, 2017
Couple
10.0
Friendly, helpful staff! Clean rooms and great restaurant!
Couple
Jan from Ramona, CA
September 23, 2017
Couple
10.0
The staff and especially the cleaning lady is awesome.
Group Traveler
Verified Hotel Guest from Fairfax, VA
September 9, 2017
Group Traveler
6.0
Located in the hotel zone.
1. In the hotel room, there were fleas bitting us. 2. The check-in counter couldn't take my credit card info due to the computer system broken down. 3. The elevator to our room is far away from the lobby. 4. The closet is against the room door.
Couple
John from Brooklyn, NY
September 7, 2017
Couple
9.0
Room bed pools service!
Beware of towel guy. He is not a hotel employee and sells excursions. Not interested in your towel!
Couple
Sean from Shirley, NY
September 7, 2017
Couple
3.0
1000 pesos stolen from room. Far too hot in hotel is not air conditioned, and room barely gets cool enough. I prepaid for 5 nites and checked out after the first night because it was not a pleasant stay. Hotel construction was going on all day as well.
Couple
Vicki from Austin, TX
September 6, 2017
Couple
10.0
Our flight was delayed, so we had to make a last minute reservation for a room. The Westin's close proximity to the Cancun airport made it super easy to return our rental car and quickly get to the airport the next morning.
Reviews of The Westin Resort & Spa Cancun
(1 - 10 of 167 reviews)
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