JW Marriott Cancun Resort & Spa

JW Marriott Cancun Resort & Spa

JW Marriott Cancun Resort & Spa Image
4 and 1/2 Star
Hotel Guest Rating: 8.9/10
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera
Cancun 77500

Hotel Guest Rating for JW Marriott Cancun Resort & Spa in Cancun

# 12 of 201 hotels in Cancun
Based on 178 reviews from guests who stayed at the
JW Marriott Cancun Resort & Spa
Overall Quality Score
user rating 8.9.0
8.9
Hotel Cleanliness
user rating 9.2.0
9.2
Hotel Staff
user rating 8.9.0
8.9
Location of Hotel
user rating 9.2.0
9.2
Hotel Dining
user rating 7.8.0
7.8
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Hotel Guest Reviews of the JW Marriott Cancun Resort & Spa

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Brenton from Columbia, SC
December 19, 2017
Couple
8.0
Besides the towel personnel and gift shop incident, customer service was great!
Outdoor area needs renovations and to be cleaned more frequently. Lounge chairs need new cushions. Vendors on the beach need to be policed. Towel personnel were pushy when it came to pushing excursions. Bad customer service experience in the gift shop.
Couple
Verified Hotel Guest from Markham, Canada
December 18, 2017
Couple
8.0
Very quiet, great location
Group Traveler
Beth from Essex, NY
December 12, 2017
Group Traveler
8.0
soft comfortable lounge chairs good italian restaurant spa masseur better than average for hotel spa
construction banging daily until 10p
Couple
Michael from Jamaica Plain, MA
December 7, 2017
Couple
10.0
the staff are wonderful
breakfast is expensive if not included
Group Traveler
Finesse from Atlanta, GA
November 25, 2017
Group Traveler
7.0
The location and view was perfect
They’ll give you a time frame for room service delivery then show up an hour after and make you pay for items you didn’t receive because you left to get it yourself. They also will give you food that is not as described and make you pay for
Couple
Verified Hotel Guest from Fort Lauderdale, FL
November 20, 2017
Couple
6.0
Under renovation. Was not revealed in advance. Over 350 workers descend on the property daily to renovate rooms. Elevator interruptions and lots of noise. This renovation will be going on for over a year. Buyer beware!
Couple
John from Fort Lauderdale, FL
November 20, 2017
Couple
6.0
Location and Jorge Garcia at the pool bar. By far best bartender in Mexico.
Under renovation. Was not revealed in advance. Over 350 workers descend on the property daily to renovate rooms. Elevator interruptions and lots of noise. This renovation will be going on for over a year. Buyer beware!
Couple
Erika from Los Angeles, CA
September 8, 2017
Couple
1.0

This guest did not leave comments about this hotel.

Couple
Yenling from San Jose, CA
September 6, 2017
Couple
9.0
The beach front of hotel
Family Traveling with Young Children
Alberto from El Paso, TX
August 3, 2017
Family Traveling with Young Children
8.0
Excellent Rooms
Food prices too high
Reviews of JW Marriott Cancun Resort & Spa
(1 - 10 of 27 reviews)
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