Pointe Hilton Tapatio Cliffs Resort

Pointe Hilton Tapatio Cliffs Resort

Pointe Hilton Tapatio Cliffs Resort Image
4 Star
Hotel Guest Rating: 7.9/10
11111 North 7th Street
Phoenix, AZ 85020
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Hotel Guest Rating for Pointe Hilton Tapatio Cliffs Resort in Phoenix

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Based on 530 reviews from guests who stayed at the
Pointe Hilton Tapatio Cliffs Resort
Overall Quality Score
user rating 7.9.0
7.9
Hotel Cleanliness
user rating 8.2.0
8.2
Hotel Staff
user rating 8.2.0
8.2
Location of Hotel
user rating 8.0.0
8.0
Hotel Dining
user rating 7.8.0
7.8
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Hotel Guest Reviews of the Pointe Hilton Tapatio Cliffs Resort

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Carole from Bartlett, IL
July 7, 2017
Couple
6.0
Grounds were beautiful but hard to get around by foot. Too much traffic
The rooms were dated and very plain for price.
Couple
Verified Hotel Guest from Santa Rosa, CA
June 22, 2017
Couple
9.0
Staff and service is fantastic willing to do what ever it takes to make your experience a good one. The Restaurant food is fantastic, have enjoyed several times and always good quality at a fair value.
Some rooms need updating, Noise issues like dripping water which is noticeable from the top floor suites. Loud A/C units turning on and off. Waste baskets in room are sleek&modern however the shape is not conducive to holding reasonable amount of trash.
Couple
Verified Hotel Guest from Tempe, AZ
June 2, 2017
Couple
3.0
The pool.
AC went out in the room at 10:00pm. Started calling the front desk then, didn't get moved into new room until 1:30am. Too many people.
Couple
Anne from Norwalk, CT
May 31, 2017
Couple
7.0
Pools
Hours of pool restaurants, closed too early.
Couple
Verified Hotel Guest from Norwalk, CT
May 30, 2017
Couple
8.0
The staff was very polite and helpful. They went above my expectations!
The main pool was very dirty :(
Couple
Verified Hotel Guest from Glendale Heights, IL
April 26, 2017
Couple
9.0
Worked with the concierge . He was excellent. Very helpful. Went the extra mile for my wife and I.
Loved everything!
Couple
Verified Hotel Guest from La Center, WA
March 6, 2017
Couple
10.0
8 pools and lots of options for hot tubs. Plus you could hike right from the hotel!
Updated rooms but still some of the old mixed in. Seemed a lil cheesy. We had to pull our room door shut to make sure it closed. Old too!
Couple
Verified Hotel Guest from Atlantic Mine, MI
January 9, 2017
Couple
5.0
Hotel is in a good location, set up and away from the city on cliffs, lending a private feel. There is a Starbucks and 3 resteraunts on site, making choices of food and drink an option without leaving your hotel.
Sheets had stains, dirty hairy soap was left in shower, old food was in our frig, fire alarm went off for no reason in room, and multiple pools and hot tubs were out of order.
Couple
Philip from Vancouver, Canada
October 12, 2016
Couple
10.0
The hotel was great, services and location. Staff was helpful and knowledgeable
Couple
Verified Hotel Guest from San Diego, CA
September 27, 2016
Couple
8.0
Spacious, comfortable room
Property exterior looked in need of attention to deferred maintenance
Reviews of Pointe Hilton Tapatio Cliffs Resort
(1 - 10 of 24 traveling as couple reviews)
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