The Palmer House Hilton

The Palmer House Hilton

The Palmer House Hilton Image
4 Star
Hotel Guest Rating: 8.2/10
17 East Monroe Street
Chicago, IL 60603

Hotel Guest Rating for The Palmer House Hilton in Chicago

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Based on 1687 reviews from guests who stayed at the
The Palmer House Hilton
Overall Quality Score
user rating 8.2.0
8.2
Hotel Cleanliness
user rating 8.7.0
8.7
Hotel Staff
user rating 8.4.0
8.4
Location of Hotel
user rating 9.3.0
9.3
Hotel Dining
user rating 8.1.0
8.1
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Hotel Guest Reviews of the The Palmer House Hilton

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
James from Boston, MA
February 4, 2018
9.0
The location met my needs very well.
An older property, with wear, but well maintained
Couple
Johanna from Chester, NY
January 22, 2018
Couple
10.0
Very nice classic Hotel and great service
Verified Hotel Guest from Winfield, IL
January 21, 2018
9.0
The property is exceptional, historic, well maintained and ideally located.
The Lockwood breakfast buffet was uninspiring for the price. It would have been nice to have a few menu options besides. We accidentally got checked out of the wrong room and never got a corrected folio.
Couple
Elizabeth from Wixom, MI
January 18, 2018
Couple
9.0
The location was fantastic. Most staff was friendly, eager to help in any situation.
The TV menu button didn't work? Not that it was a huge deal, but one of the options to check out was using that button. Also the bathroom was much smaller than I anticipated, kinda cramped but it wasn't something that ruined my stay.
Couple
Verified Hotel Guest from Seattle, WA
January 18, 2018
Couple
5.0
Common areas, the vintage feel
Room poor ventilation, smelled like toilet every time we came in. Too noisy, could barely rest since the bed is too close to the door and were woken up at least 5 times per night since you could hear everyone walking by at all times during the night.
Couple
Verified Hotel Guest from Wayland, MA
January 17, 2018
Couple
2.0
The location.
The room smelled of cigarettes. I tried to call the front desk multiple times and nobody answered the phone. Staff consistently shouted in the hallways early in the morning. Not a pleasant experience at all.
Couple
Mitch from Beecher, IL
January 17, 2018
Couple
9.0
The location and pool were incredible!
Parking was $49
Family Traveling with Teens
Verified Hotel Guest from Benton Harbor, MI
January 9, 2018
Family Traveling with Teens
10.0
The location was great, the hotel is beautifull and it’s staff were helpful and timely.
The bathroom layout/design was terrible. Given the historical context and the tendency for old hotels to have smaller than average bathrooms, the designer made it all counter space. I hope with further renovations that they utilize the space better.
Family Traveling with Young Children
Anne from Glenview, IL
January 7, 2018
Family Traveling with Young Children
7.0
I had a nice stay at the Palmer House. The location is great, I like the historic feel of the hotel and the room was large. The bed was very comfy, room service good and it was a good value. Staff was nice as was spa and the spa services.
My only complaint was my room was a bit chilly. It was below zero outside and the older windows are not insulated as well.
Solo Traveler
Anne from St Louis, MO
January 3, 2018
Solo Traveler
10.0

This guest did not leave comments about this hotel.

Reviews of The Palmer House Hilton
(1 - 10 of 201 reviews)
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