Best Western Capistrano Inn

Best Western Capistrano Inn

Best Western Capistrano Inn Image
2 and 1/2 Star
Hotel Guest Rating: 7.6/10
27174 Ortega Highway
San Juan Capistrano, CA 92675
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Hotel Guest Rating for Best Western Capistrano Inn in San Juan Capistrano

# 2 of 3 hotels in San Juan Capistrano
Based on 424 reviews from guests who stayed at the
Best Western Capistrano Inn
Overall Quality Score
user rating 7.6.0
7.6
Hotel Cleanliness
user rating 8.0.0
8.0
Hotel Staff
user rating 8.0.0
8.0
Location of Hotel
user rating 7.7.0
7.7
Hotel Dining
user rating 5.9.0
5.9
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Hotel Guest Reviews of the Best Western Capistrano Inn

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Business Traveler
Verified Hotel Guest from Golden Valley, MN
October 6, 2017
Business Traveler
8.0

This guest did not leave comments about this hotel.

Business Traveler
Verified Hotel Guest from Phoenix, AZ
August 30, 2017
Business Traveler
9.0
Location The night manager is an asset to the company
Solo Traveler
Kristen from La Canada Flintridge, CA
July 14, 2017
Solo Traveler
9.0
This hotel has been recently remodeled and is very clean and well located. The pool area is beautiful and the included breakfast was a nice touch.
The entrance to the hotel is a little difficult to access being that it is right off the highway. It is easy to miss and difficult to get in and out of with traffic from the highway.
Solo Traveler
Sally from Gilbert, AZ
June 8, 2017
Solo Traveler
10.0
Cleanliness and locatijon. Only issue was tv remote. comfy in bed and realized remote didnt work.. Called lobby said hed be right up never came. Recalled about an hour later and he apologized and came up easy fix .next night i knew how to fix but
Shouldnt have had an issue wth remote
Couple
Ernesto from Victorville, CA
May 31, 2017
Couple
9.0
Staff was wonderful. Great full breakfast.
everything was great
Couple
Verified Hotel Guest from Irvine, CA
May 17, 2017
Couple
8.0
The staff was awesome about accommodating my request 4 a room change and also was very good about extending a few nights
The room that I had could have used a thorough deep cleaning of the walls and ceiling but overall it was great
Family Traveling with Young Children
Larry from Hemet, CA
May 9, 2017
Family Traveling with Young Children
9.0
The customer service was great, outstanding staff made the stay welcoming.
Only thing was the coffee pot in my room didn't work properly. The boiled the water but didn't brew the coffee.
Solo Traveler
Verified Hotel Guest from Mission Viejo, CA
May 1, 2017
Solo Traveler
5.0

This guest did not leave comments about this hotel.

Solo Traveler
Hossain from Tucson, AZ
March 12, 2017
Solo Traveler
4.0
right on free way great location
uncomfortable shower in the morning. water was cold. breakfast so so
Couple
Vanessa from Laguna Niguel, CA
March 10, 2017
Couple
9.0

This guest did not leave comments about this hotel.

Reviews of Best Western Capistrano Inn
(1 - 10 of 50 reviews)
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