Na Balam

Na Balam

Na Balam Image
3 Star
Hotel Guest Rating: 8.1/10
Calle Zazil Ha No. 118 Playa Norte
Isla Mujeres, QR 77400

Hotel Guest Rating for Na Balam in Isla Mujeres

# 21 of 44 hotels in Isla Mujeres
Based on 443 reviews from guests who stayed at the
Na Balam
Overall Quality Score
user rating 8.1.0
Hotel Cleanliness
user rating 8.3.0
Hotel Staff
user rating 7.9.0
Location of Hotel
user rating 9.3.0
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Hotel Guest Reviews of the Na Balam

Our hotel ratings and reviews are from real hotel guests. ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. does not allow site visitors to post unsolicited hotel reviews.
Sort by: All Travelers | Traveling as Couple(3)
Mary from Brownsville, TX
July 23, 2011
The location is excellent and
Arrogant staff, hard beds, bed bugs, and dirty pool.

The location was excellent, yet this hotel was pricey and even though it was a simple room with a great view to the beach, all the other negative experiences would make us not return. The staff at the restaurant was arrogant and inattentive , (meals were $). The beds were as hard as sleeping on concrete, and I got bitten by bed bugs.

Jamshid from Madison, WI
March 11, 2011
I thought the best feature of this hotel was the beach, and my room's proximity to it. Bar is nice to.
The wait staff and staff in general had an air of arrogance and seemed indifferent to the guests.

I think that the beach and bar are by far the best features of this hotel. The hot water also worked well which is nit always the case in Mexico. However the doors (both main and porch)had issues and were not of high quality. Also, one of my windows above the sink lacked curtains, limiting privacy. If only the staff would have been more friendly and attentive I may have given higher marks. The doors really should be fixed to. more

Lee from Memphis, TN
October 29, 2010
I loved the beach area.
No WiFi in the rooms. Mosquitoes in common area ate me alive!

The Na Balam is a very private resort. I loved the beach area and its secluded space. I wish we had WiFi in the room as the mosquitoes ate me alive in the common area where the connection is located. If you stay here, you may want to think about renting a moped or golf cart as it's a short hike to places you want to visit. I found the walk pleasant after a big meal, though.

Reviews of Na Balam
(1 - 3 of 3 traveling as couple reviews)
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