Riu Palace Riviera Maya - All Inclusive

Riu Palace Riviera Maya - All Inclusive

Riu Palace Riviera Maya - All Inclusive Image
4 Star
Hotel Guest Rating: 8.4/10
Av Xaman Ha Mza 9 And 10 Lot 1
Playa Del Carmen 77710

Hotel Guest Rating for Riu Palace Riviera Maya - All Inclusive in Riviera Maya

# 18 of 356 hotels in Riviera Maya
Based on 24 reviews from guests who stayed at the
Riu Palace Riviera Maya - All Inclusive
Overall Quality Score
user rating 8.4.0
8.4
Hotel Cleanliness
user rating 8.8.0
8.8
Hotel Staff
user rating 8.8.0
8.8
Location of Hotel
user rating 9.1.0
9.1
Hotel Dining
user rating 8.4.0
8.4
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Hotel Guest Reviews of the Riu Palace Riviera Maya - All Inclusive

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Eugene from Parker, CO
February 23, 2017
Couple
10.0
The professional, courteous staff
No, as a world traveler this is my favorite so far. I wish there was an airport shuttle. I didn't realize that I had to contract this service until I got there.
Family Traveling with Young Children
Verified Hotel Guest from Chicago, IL
January 13, 2017
Family Traveling with Young Children
10.0
The majority of the staff is wonderful! They go above and beyond to make your stay wonderful. The food was outstanding and the breakfast was the best! We loved everything and definitely recommend this place.
I loved everything the staff is wonderful!
Couple
Byron from Denver, CO
January 1, 2017
Couple
9.0

This guest did not leave comments about this hotel.

Couple
Verified Hotel Guest from Fresno, CA
December 4, 2016
Couple
5.0
Location
Rooms are dated, bed was extremely uncomfortable.
Couple
Tonio from Spring, TX
October 29, 2016
Couple
10.0
nice hotel with very nice beach. excellent service.
very limited parking area.
Couple
Michelle from North Saint Paul, MN
October 17, 2015
Couple
10.0
I loved our room, it was very spacious and so clean. Loved the layout of the pool area, the pools were fabulous. Beautiful location on the ocean. The food was top notch and the service was amazing. Every employee was so friendly and helpful.
There wasn't much to do on rainy days. Not much for indoor activities. Also, I would've loved them to have a bar with music for dancing in the evening. Need more evening entertainment.
Couple
Verified Hotel Guest from Pacifica, CA
June 9, 2015
Couple
8.0
Location, grounds, beachfront, pool, poolbar
Just overall feeling of lowered standards compared to previous visits to RIU resorts
Couple
Tracey from Warren, MI
March 22, 2015
Couple
8.0
All inclusive was wonderful.
It's 10 year age is somewhat showing...dingey grout, cracked toilet, old light which was so wobbly that it fell over and broke in our room from a big gust of wind.

Beautiful location, nice amenities, but dinner reservations are required (in person and only available to make 3 hours per day) if you don't want buffet and men's long pants are also required which we didn't know.

Couple
Verified Hotel Guest from Rocklin, CA
March 2, 2015
Couple
8.0
The hotel decor was perfect for the location. I hope the Riu does not change the decor.
The food was nothing to brag about.
Couple
Verified Hotel Guest from Seattle, WA
November 17, 2014
Couple
7.0
Great staff, very beautiful resort, nice beach with good swimming. Overall, a very nice resort.
Both my wife and I had food poisoning last a day each. I did mention it to the resort, but received no response. Sadly, the hot tubs are hidden away from the beach.

Very close to Playa del Carmen, with a nice sandy beach. Despite the food poisoning the food and drinks were good and the staff curteous.

Reviews of Riu Palace Riviera Maya - All Inclusive
(1 - 10 of 10 reviews)
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