Brookstone Lodge - Asheville

Brookstone Lodge - Asheville

Brookstone Lodge - Asheville Image
3 Star
Hotel Guest Rating: 7.6/10
4 Roberts Road
Asheville, NC 28803

Hotel Guest Rating for Brookstone Lodge - Asheville in Asheville

# 22 of 58 hotels in Asheville
Based on 335 reviews from guests who stayed at the
Brookstone Lodge - Asheville
Overall Quality Score
user rating 7.6.0
7.6
Hotel Cleanliness
user rating 8.3.0
8.3
Hotel Staff
user rating 8.4.0
8.4
Location of Hotel
user rating 7.9.0
7.9
Hotel Dining
user rating 7.4.0
7.4
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Hotel Guest Reviews of the Brookstone Lodge - Asheville

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Senior Travelers
Verified Hotel Guest from Novi, MI
September 1, 2017
Senior Travelers
8.0
The staff were all so pleasant and the location was perfect to the place that I was visiting...I would stay there again if I go to Asheville. The breakfast was full of choices and very good...
It was very basic without any extras such as lotion, conditioner and such. Thought for the price that if was a little lacking.
Family Traveling with Young Children
Verified Hotel Guest from Winston Salem, NC
August 17, 2017
Family Traveling with Young Children
7.0
The employees were very nice. It was very close to the Biltmore.
My first room had hairs in the bed and bathroom. The wall also had mold in the bathroom. The AC was turned off when we got there, so it was taking a while for it to cool off. They quickly got us a new room that was much better, but very humid.
Couple
James from Jacksonville, FL
August 9, 2017
Couple
7.0
Location
The hotel was dark and uninviting. The shower had mold and mildew where the tile touched the tub. There was mold on the wall between the shower and the toilet
Family Traveling with Young Children
John from Raleigh, NC
August 7, 2017
Family Traveling with Young Children
5.0

This guest did not leave comments about this hotel.

Verified Hotel Guest from Scaly Mountain, NC
August 6, 2017
7.0
Location and generally a clean hotel.
Hotel needs a little updating. Hallway carpets stained and look tired.
Business Traveler
Verified Hotel Guest from Spartanburg, SC
July 18, 2017
Business Traveler
5.0
The staff were excellent.
Wi-Fi access didn't work in my room. In the 2nd floor, middle of the building, there was no signal. I had to go to the lobby in order to work from my computer.
Couple
Verified Hotel Guest from Auburndale, FL
February 28, 2017
Couple
10.0
staff was very accommodating and informative about the area. rooms were clean and maintained
no complaints
Group Traveler
Donna from Estill Springs, TN
December 23, 2016
Group Traveler
5.0
Very disappointed in the hotel as it was a standard , holiday inn type , the price and description had me hyped that it was more of a European cottage style. Save money. Stay at a hotel.
Stephanie from New York, NY
December 16, 2016
8.0
The hotel was conveniently located by the Biltmore and highway, which is why we were in town. the hotel itself is fine, no frills, but adequate. Could definitely use a nice face lift, but no major issues.
the only issue we had was the front desk clerk allowing my fiance into our room without me there. My fiance's name was on file, but the clerk did not look it up. Had to call me (at a wedding party dinner) and then "found his name" on file.
Group Traveler
Suzanne from Huntersville, NC
December 9, 2016
Group Traveler
10.0
Newness, cleanliness, staff and location.
Reviews of Brookstone Lodge - Asheville
(1 - 10 of 85 reviews)
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