Castle Kona Bali Kai

Castle Kona Bali Kai

Castle Kona Bali Kai Image
2 Star
Hotel Guest Rating: 5.7/10
76-6246 Alii Drive
Kailua Kona, HI 96740

Hotel Guest Rating for Castle Kona Bali Kai in Kailua Kona

# 13 of 46 hotels in Kailua Kona
Based on 39 reviews from guests who stayed at the
Castle Kona Bali Kai
Overall Quality Score
user rating 5.7.0
5.7
Hotel Cleanliness
user rating 5.5.0
5.5
Hotel Staff
user rating 5.9.0
5.9
Location of Hotel
user rating 6.3.0
6.3
Hotel Dining
user rating 3.3.0
3.3
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Hotel Guest Reviews of the Castle Kona Bali Kai

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Kelsie from Chandler, AZ
September 4, 2017
Couple
1.0
The room itself could have been lovely if cared for properly.
Staff was rude, hidden fees, pool out of order, dirty towels and mold on the shower curtain, suspicious stains on bedding, bugs in the kitchen.
Solo Traveler
Verified Hotel Guest from Aliso Viejo, CA
August 31, 2017
Solo Traveler
1.0
Nothing
The office was closed at 5 pm. loud construction of swimming pool. Was charged a mandatory cleaning fee of $52 at check out. Outrageous!!!
Family Traveling with Teens
Audra from Long Beach, CA
August 30, 2017
Family Traveling with Teens
6.0
Good location, ocean view.
Bathroom dirty, shower curtain and liner covered with mold. Room did not appear to be cleaned before arrival. One woman Tuesday afternoon was rude beyond unacceptable.
Business Traveler
Rick from Boulder Creek, CA
May 15, 2017
Business Traveler
3.0
NOTHING!
Not a hotel, its a time share Ordered 2 beds, but only a Murphy Bed, and a couch No extra sheets,blankets, I slept on the couch with the bed cover Sticky floors Ants in the kitchen Dirty water initially out of shower Parking issues w/secu
Couple
Verified Hotel Guest from Fort Myers, FL
April 16, 2016
Couple
1.0
The hotel is located in a central part of Kona on the water.
The room was across the street, not on the water. It was not very clean. There was rust on the fixtures. There was tissues crammed into the sliding glass door to keep sound out. And there is a hidden $40 room cleaning fee that wasnt mentioned on here.
Senior Travelers
Terry from Queensbury, NY
January 22, 2016
Senior Travelers
10.0
had a washer and dryer.
no
Couple
Brian from Coquitlam, Canada
December 12, 2015
Couple
10.0
We received an ocean front unit with free internet and parking included. It was located higher up and we slept with lanai open and to the sounds of ocean waves and fresh air. Staff were friendly and helpful.
I'll mention the following which actually didn't bother us, but may others with different expectations. There was no daily housekeeping or air conditioning. It's located 1.5 to 2 miles to the start of town.
Solo Traveler
Verified Hotel Guest from Wadsworth, Japan
July 11, 2015
Solo Traveler
1.0
Nothing
1. They take a cleaning fee, which costs $42. (This is mandatory.)2. Beach is faraway from hotel.3. Public transfer is only one ride for every two hours.4. A lot of bugs.5. The curtain is broken and people can look in to my room.
Couple
Kenneth from Jefferson, OR
March 3, 2015
Couple
5.0
The grounds where very well kept. The view was better then we expected for a partial ocean view. The shower and bath area where nice tile.
The smell when we walked in was not pleasant. The freezer smelled so bad I had to clean it with baking soda and lemons. Couldn't use it for the first 3 days. Stove couldn't use front two burners. Linens very outdated. Rug was dirty and furniture dusty.
Couple
Nancy from Livermore, CA
February 18, 2015
Couple
9.0
My partial ocean view was fantastic! The grills and picnic tables by the ocean were really nice and a great place to meet other nice folks - some who were residents.
The coffee pot was dirty. That's all.
Reviews of Castle Kona Bali Kai
(1 - 10 of 10 reviews)
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