Best Western Plus Universal Inn

Best Western Plus Universal Inn

Best Western Plus Universal Inn Image
2 and 1/2 Star
Hotel Guest Rating: 8.2/10
5618 Vineland Road
Orlando, FL 32819

Hotel Guest Rating for Best Western Plus Universal Inn in Orlando

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Based on 77 reviews from guests who stayed at the
Best Western Plus Universal Inn
Overall Quality Score
user rating 8.2.0
8.2
Hotel Cleanliness
user rating 8.4.0
8.4
Hotel Staff
user rating 8.2.0
8.2
Location of Hotel
user rating 9.0.0
9.0
Hotel Dining
user rating 7.5.0
7.5
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Hotel Guest Reviews of the Best Western Plus Universal Inn

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Family Traveling with Teens
Amanda from Plattsmouth, NE
July 18, 2017
Family Traveling with Teens
5.0
The hotel was clean, the room was great, 2 queen with pullout sofa bed. Free hot breakfast was good! The location is great if you're going to Universal Studios! Only a 5 minute drive! We were able to leave to have lunch and change put pf wet clothes.
The toilet in our room became clogged. Front desk was told right away, was told someone would take care of it. It was not taken care. My husband was handed a plunger to unclog it himself. The hotel manager was very rude to husband when told about it.
Family Traveling with Young Children
Verified Hotel Guest from Winamac, IN
June 8, 2017
Family Traveling with Young Children
5.0
The shuttle to Universal was very helpful.
The room smelled like moth balls. We told the staff and they did spray some febreeze. It did not help much. They also offered to have us move rooms the second night but that's a hassle.
Family Traveling with Teens
Joe from Richmond, IN
June 5, 2017
Family Traveling with Teens
7.0
Nice motel for a Best Western. Great room.
Front desk was unfriendly.
Couple
Verified Hotel Guest from Columbia City, IN
April 12, 2017
Couple
6.0
Average room, nothing too fancy but nothing to really complain about. Hotel was accommodating to our late check in/out, which was really convenient. Very close to Universal Studios.
Breakfast was a nightmare. Every time I went back to the lobby to try again, they were out of something.
Family Traveling with Teens
Andre from Toronto, Canada
February 2, 2017
Family Traveling with Teens
9.0

This guest did not leave comments about this hotel.

Couple
Emily from Covington, VA
September 22, 2016
Couple
10.0
I love that there's complimentary breakfast and shuttle. Great location! Walgreen's next door and great restaurants to choose from.
No problems
Couple
Verified Hotel Guest from Fort Pierce, FL
September 16, 2016
Couple
10.0
The location was perfect, free parking was a bonus, the hotel was clean, personnel very attentive, overall I was very satisfied.
I was not crazy about the breakfast choices.
Family Traveling with Young Children
Stephanie from Jacksonville, FL
August 10, 2016
Family Traveling with Young Children
3.0
Location
Weird smell, saw a roach, shuttle service was only offered a few times for a whole day. No parking had to circle around 5 times.
Family Traveling with Young Children
Elizabeth from Hialeah, FL
August 7, 2016
Family Traveling with Young Children
5.0
The location is very central and super close to Universal Studios. They offer a hot breakfast and with a family of three, you are easily saving around $30 daily on that alone.
The Air Conditioning in our room was not working and they took a while to come and resolve the issue or attempt to. We had to call and complain in order to be moved to a room with a working air conditioning. Avoid being next to the weight room. thin walls
Family Traveling with Young Children
Verified Hotel Guest from Virginia Beach, VA
August 3, 2016
Family Traveling with Young Children
3.0

This guest did not leave comments about this hotel.

Reviews of Best Western Plus Universal Inn
(1 - 10 of 16 reviews)
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