The Willows Hotel

The Willows Hotel

The Willows Hotel Image
2 and 1/2 Star
Hotel Guest Rating: 8.8/10
555 West Surf
Chicago, IL 60657

Hotel Guest Rating for The Willows Hotel in Chicago

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Based on 102 reviews from guests who stayed at the
The Willows Hotel
Overall Quality Score
user rating 8.8.0
8.8
Hotel Cleanliness
user rating 9.1.0
9.1
Hotel Staff
user rating 9.1.0
9.1
Location of Hotel
user rating 9.2.0
9.2
Hotel Dining
user rating 7.0.0
7.0
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Hotel Guest Reviews of the The Willows Hotel

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Solo Traveler
Joseph from Columbia, MD
December 9, 2015
Solo Traveler
7.0
Staff and location
Very small bathroom
Couple
Michael from Atlanta, GA
October 6, 2015
Couple
8.0
Location and overall value. Also, front desk staff was extremely helpful.
View from room onto an alley and parking was difficult.
Couple
Verified Hotel Guest from St. Charles, MO
September 22, 2015
Couple
6.0
The location was perfect for us attending the ball game at Wrigley Field. Loved being close enough to walk and close to Lincoln Park and the water.
Disappointed in the room. It was an executive King suite. Expected it to be much nicer for the price. Staff not too friendly at checkout.
Solo Traveler
Verified Hotel Guest from Va Beach, VA
September 22, 2015
Solo Traveler
10.0
Continental breakfast, staff very polite and accommodating
Group Traveler
Jan from Oconomowoc, WI
September 20, 2015
Group Traveler
10.0
Room was very clean. The staff was friendly and helpful, and the location was close to restaurants, shopping and public transports. Will stay there again on next visit to Chicago. No
Couple
Verified Hotel Guest from New Hyde Park, NY
July 28, 2015
Couple
7.0
Could use some updating
Group Traveler
Verified Hotel Guest from Sylvania, OH
July 11, 2015
Group Traveler
8.0
Beautiful building, great location, great staff
Noisy, loud air conditioner, could hear the people above us at 4am walking around loudly.
Couple
Dan from Elgin, IL
April 1, 2015
Couple
9.0
No glasses in the room.
Family Traveling with Young Children
Deborah from Longview, TX
March 16, 2015
Family Traveling with Young Children
8.0
Friendly staff, lovely old hotel. I love the use of multi-dispenser shampoo, conditioner, and soap.
Breakfast selection was lacking for the amount I paid for the room. Parking not included and not validated.
Family Traveling with Young Children
Verified Hotel Guest from Livonia, MI
March 13, 2015
Family Traveling with Young Children
10.0
Great Location, Friendly and Helpful Staff, Extremely Clean Rooms, Complimentary Breakfast, Convenient Parking
Reviews of The Willows Hotel
(1 - 10 of 20 reviews)
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