Hotels in Dublin

The Clarence

The Clarence

The Clarence Image
4 Star
Hotel Guest Rating: 8.5/10
6-8 Wellington Quay
Dublin D2

Hotel Guest Rating for The Clarence in Dublin

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Based on 6 reviews from guests who stayed at the
The Clarence
Overall Quality Score
user rating 8.5.0
8.5
Hotel Cleanliness
user rating 8.8.0
8.8
Hotel Staff
user rating 8.3.0
8.3
Location of Hotel
user rating 9.0.0
9.0
Hotel Dining
user rating 8.0.0
8.0
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Hotel Guest Reviews of the The Clarence

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Sort by: All Travelers | Solo Traveler(2) | Traveling as Couple(4)
Couple
Verified Hotel Guest from Liverpool, NY
September 1, 2013
Couple
2.0
Location
I did not care for the condition of the room or the pompous attitude of the staff. The value to cost ratio is way out of line

Overall the only good aspect of this hotel was the location the hotel had significant problems and areas of disappointment. First was the HAVC in the room. It didn't work. The staff informed us that it was shut down for construction and they were kind enough to offer a second table top fan (really). Perhaps this wouldnt be a big deal but with with the windows open be perpared to stay awake late listening to the drunks outside. The fitness center was also out of service. The room provided no coffee, kettle, or bathrobes, items I very much expect. The staff also tended to look at us as if we didn't belong in the hotel. I will admit my other half does look a bit rough around the edges but quite frankly he can get away with it and has a very high profile job and travels the world extensively. The shower was a nightmare as the water did not drain sufficiently and at the end of a short shower you were ankle deep in water. The television was absurdly small perhaps 27 inches at most. Overall the place is in need of serious updates and staff education. I did not know the hotel was owned by bono but I'm fairly sure he wouldn't stay in the balcony rooms ...read more

Couple
Verified Hotel Guest from North Palm Beach, FL
August 16, 2013
Couple
10.0
The staff at the Clarence is nothing short of spectacular. The staff anticipates every need and goes far above what is expected. Having just come from a similar starred hotel in London, the difference in terms of quality was incredible.
The location can be noisy at night due to the Temple Bar district and smokers outside local bars.

We arrived at the Clarence from a similarly starred hotel in London. The difference was immediately made clear to us. This is a hotel staffed by people who anticipate the needs of their customers. Though we arrived 4 hours early, we were told exactly when our room would be ready (in 45 minutes). Such level of precision and customer service continued throughout our stay. The head staff showed us how to work our mobile phones abroad, was extremely informed about theatre offerings, arranged airport travel, loaned us an umbrella, and even printed all our boarding passes including for our connecting flight. When this seemed to be impossible initially, Stephan stated "The one thing I have learned in this business is never to take no for an answer." That pretty much summed up our experience at the Clarence. We stayed at three hotels in three cities over the course of this trip, all of similar star-ratings, and the Clarence by far was the premier in terms of customer service. The suite is roomy and the river view room was wonderful. The location in Temple Bar means that the area is noisy at night, so that is worth noting. In visiting a city like Dublin, much of the tone of the trip can be set early on in the hotel check in. I think the staff at The Clarence had a lot to do with why Dublin was the best part of our trip. I would certainly stay there again, and I encourage the hotel staff (especially Luka, Lucas and Stephan) to keep up there exemplary work. ...read more

Couple
Kristine from Soldotna, AK
June 1, 2013
Couple
10.0
Incredible hotel but the staff really made it a top notch stay.
The noise level from Temple bar is horribly loud, all night long.

Take advantage of the hop on, hop off tour to see the city. Allow the staff to park your car & not worry about it while in Dublin. Enjoy the Octagon bar - it's legendary & makes an excellent cocktail.

Solo Traveler
Elyse from Conway, MA
October 23, 2010
Solo Traveler
10.0
The staff was friendly, helpful and accommodating. The rooms were fine. We wished we had more time to stay, we didn't know there was a pool.
The breakfast dining room was cold -- coffee ditto, poached eggs undercooked, hollandaise and
needs a new recipe.
Couple
Hotel Guest from Norfolk, VA
June 19, 2010
Couple
10.0
Cleanliness and staff!

The hotel is awesome! The staff only makes the hotel more AWESOME. We were out late one night and came back VERY hungry and tired. One of the staffs, showed us our options and helped us out. The staff was better than any hotel we have ever stayed in and we will be staying there again! I can't wait!

Solo Traveler
Nancy from Needham, MA
June 6, 2010
Solo Traveler
9.0
Fabulous location.
River views great, but they come with street noise.

Friendly staff, perfect location - if you are unaccustomed to street noises, ask for a room not facing the river.

Reviews of The Clarence
(1 - 6 of 6 reviews)
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