Hotels in Pleasanton

Sheraton Pleasanton

Sheraton Pleasanton

Sheraton Pleasanton Image
3 and 1/2 Star
Hotel Guest Rating: 7.8/10
5990 Stoneridge Mall Road
Pleasanton, CA 94588
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Hotel Guest Rating for Sheraton Pleasanton in Pleasanton

# 8 of 14 hotels in Pleasanton
Based on 276 reviews from guests who stayed at the
Sheraton Pleasanton
Overall Quality Score
user rating 7.8.0
7.8
Hotel Cleanliness
user rating 8.2.0
8.2
Hotel Staff
user rating 8.4.0
8.4
Location of Hotel
user rating 8.3.0
8.3
Hotel Dining
user rating 7.9.0
7.9
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Hotel Guest Reviews of the Sheraton Pleasanton

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Group Traveler
Verified Hotel Guest from Seattle, WA
April 13, 2014
Group Traveler
4.0

This guest did not leave comments about this hotel.

Couple
Tina from Santa Barbara, CA
April 8, 2014
Couple
10.0

This guest did not leave comments about this hotel.

Group Traveler
Verified Hotel Guest from Puyallup, WA
April 8, 2014
Group Traveler
8.0
Allows pets.
Lesser quality furnishings than expected. Only two small drawers total in entire room, including bathroom. Bathroom had no towel bars or holders; no hook for clothes/bathrobe; no rubber mat for slick tub floor.

Not enough front desk help. Were asked to step aside after asking for rooms on the same floor; stood in line a second time in order to get rooms fixed. Other employees witnessed the long check-in line with one desk clerk, but no one did anything about it. Phone calls were put on hold and left unanswered.

Group Traveler
Verified Hotel Guest from North Highlands, CA
April 7, 2014
Group Traveler
7.0
Cleanliness
Breakfast buffet was $16/person. Most 3 star hotels have complimentary breakfast.
Solo Traveler
Verified Hotel Guest from Antelope, CA
April 6, 2014
Solo Traveler
10.0
There was nothing not to like. Everything was excellent as always.
Absolutely nothing.

Staff, room, service was excellent from beginning to end. A rare find in today's society where service ends once the financial transaction has been completed.

Couple
Verified Hotel Guest from San Diego, CA
April 2, 2014
Couple
7.0
Clean room. Good and comfortable bed. Nice and clean bathroom.
Rooms a little on the small side. Good for one, but cramped a bit for two. the TV does not receive HD channels although it has a flatscreen.
Solo Traveler
Hanna from Tarzana, CA
March 27, 2014
Solo Traveler
8.0
The location was great. Close to where I needed to be. Staff was very friendly. The room was clean and the bed was very comfortable.
There were very few TV stations available. Apparently, they were in the process of upgrading. The carpet in the room was stained.

Close to the freeway and since my room was facing the freeway direction, it was noisy.

Business Traveler
Keith from Kaysville, UT
March 18, 2014
Business Traveler
1.0
The tv was out of service. Hotel staff lied over and over about when it was going to be repaired. I would rather had them be honest and say we are changing service providers and it will be down for 2 weeks then too keep lying.. Room carpets were dirty
Couple
Shelly from Oakdale, CA
March 11, 2014
Couple
10.0
Nice decor, clean, fantastic linen, free in-room WiFi and free parking.
Solo Traveler
Verified Hotel Guest from Oroville, CA
March 9, 2014
Solo Traveler
8.0

This guest did not leave comments about this hotel.

Reviews of Sheraton Pleasanton
(1 - 10 of 157 reviews)
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