Serrano Hotel

Serrano Hotel

Serrano Hotel Image
4 Star
Hotel Guest Rating: 7.7/10
405 Taylor Street
San Francisco, CA 94102
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Hotel Guest Rating for Serrano Hotel in San Francisco

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Based on 656 reviews from guests who stayed at the
Serrano Hotel
Overall Quality Score
user rating 7.7.0
7.7
Hotel Cleanliness
user rating 8.1.0
8.1
Hotel Staff
user rating 8.4.0
8.4
Location of Hotel
user rating 7.8.0
7.8
Hotel Dining
user rating 8.0.0
8.0
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Hotel Guest Reviews of the Serrano Hotel

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Family Traveling with Teens
Verified Hotel Guest from Fairfax, VA
January 8, 2016
Family Traveling with Teens
1.0
park fee, too much!!!!!
Family Traveling with Teens
Verified Hotel Guest from Desert Hot Springs, CA
December 4, 2015
Family Traveling with Teens
6.0
Not much
The rooms were very small, the bathrooms even smaller. Throwing a coulple of Frette robes in the closed does not make a hotel 4 star. The carpet in our room was really dirty. Overall I was pretty diasappointed with this hotel
Family Traveling with Teens
David from Neenah, WI
December 3, 2015
Family Traveling with Teens
5.0
central location, awesome lobby
"urban fee" was charged 22/night without our knowledge despite having already paid you for the taxes+fees
Family Traveling with Teens
Verified Hotel Guest from Roseville, CA
November 29, 2015
Family Traveling with Teens
6.0
They had CO Bigelow toiletries.
The location is in a very sketchy area. There was mold in the bathroom. The tub drained EXTREMELY slow. The walls in both the bathroom and bedroom area were peeling off. There was no coffee maker in the room. the garage attendants were rude.
Family Traveling with Teens
Kimberly from Folsom, CA
October 21, 2015
Family Traveling with Teens
5.0
Location
I've stayed at many hotels in SF. This didn't feel like a 4 star hotel. Personal contact by staff was ok. Front desk/bellman didn't smile or converse. It wasn't bad, just felt like they didn't like their job.
Family Traveling with Teens
Antonio from Merced, CA
September 29, 2015
Family Traveling with Teens
10.0
Customer Service. Never been treated so respectfully. From the door to checkin to help with the bags. Wow.
Nothing. Great historical hotel.

Loved the architecture, the old school feel, authentic charm.

Family Traveling with Teens
Duane from Potomac, MD
September 8, 2015
Family Traveling with Teens
8.0
Good room
Terrible room service
Family Traveling with Teens
Verified Hotel Guest from Auburn, CA
September 1, 2015
Family Traveling with Teens
8.0
beautiful, well maintained hotel. excellent value for the price
Family Traveling with Teens
Heather from Ponchatoula, LA
May 26, 2015
Family Traveling with Teens
6.0
Location was good. Restaurant had great late night dining options.
Elevator issues on 2nd day. Rooms are not dark enough (light under doors and switch outlet was a light).

Small rooms.

Family Traveling with Teens
Verified Hotel Guest from Jersey City, NJ
May 23, 2015
Family Traveling with Teens
5.0

This guest did not leave comments about this hotel.

Reviews of Serrano Hotel
(1 - 10 of 16 family with teens reviews)
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