Serrano Hotel

Serrano Hotel

Serrano Hotel Image
4 Star
Hotel Guest Rating: 7.9/10
405 Taylor Street
San Francisco, CA 94102
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Hotel Guest Rating for Serrano Hotel in San Francisco

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Based on 559 reviews from guests who stayed at the
Serrano Hotel
Overall Quality Score
user rating 7.9.0
7.9
Hotel Cleanliness
user rating 8.3.0
8.3
Hotel Staff
user rating 8.6.0
8.6
Location of Hotel
user rating 7.9.0
7.9
Hotel Dining
user rating 8.0.0
8.0
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Hotel Guest Reviews of the Serrano Hotel

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Daniel from Raytown, MO
June 30, 2015
Couple
9.0
Service was high quality. I requested probably three different items and never had a problem receiving them. The internet actually worked pretty well! (I've been burned by other hotels with "high speed internet" that was nothing close to high speed.)
Room was tiny, but it's downtown SF, so I get it. Lots of people in the area that you want to be careful interacting with when it gets dark, but generally a door man was standing outside so that helped me a lot in terms of feeling safe.
Couple
Gary from Lebanon, OR
June 25, 2015
Couple
10.0
location and staff were amazing!!!
The room and bathroom were a bit small!
Couple
Elbert E from Stroud, OK
June 19, 2015
Couple
8.0
History and the service
Room was way below standards. No closet for hang-up Wallpaper taped together Paint on the wallpaper Crown molding gapped from ceiling Thick layer of ice not defrosted from fridge Robes on website not in room Only one side table
Couple
Ryan from Las Vegas, NV
June 8, 2015
Couple
9.0
Staff was very friendly and so helpful! They made this stay excellent!!!
Small elevators was the only negative

Great in every way! Location was excellent and the staff was amazing! Highly Recommended!!!

Couple
Lisa from Sacramento, CA
June 4, 2015
Couple
10.0
room in general was great. comfortable and clean!
Problem with toilet that never was resolved.
Couple
Seungho from Daegu, Republic Of Korea
May 28, 2015
Couple
7.0
Good location
It's an old building, out of fasion
Couple
Margaret from Santa Rosa, CA
May 26, 2015
Couple
5.0
Friendly staff
Small room, tacky decor in libby
Couple
John from Chicago, IL
May 25, 2015
Couple
5.0
Friendly service and location
Wallpaper was peeling off the wall in the bathroom, grout between tub an wall was cracking and moldy, mold in bathroom. White walls Turing black from dirt, window sil was absolutely filthy. Room was small.
Couple
Verified Hotel Guest from Red Deer, Canada
May 20, 2015
Couple
8.0
Boutique feel, free coffee/tea every morning
Location-on the edge of the tenderloin district.
Couple
Verified Hotel Guest from Vancouver, Canada
May 18, 2015
Couple
9.0
Nice little boutique hotel in a great location, close to everything and very easy to get around.
The mattress in the room was obviously old. There was a dip in the middle and we'd keep sinking towards the middle, and I would wake up in the morning with a stiff back and my hips would ache. Also the bed skirt looked like it had never been cleaned.
Reviews of Serrano Hotel
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