Serrano Hotel

Serrano Hotel in San Francisco

Serrano Hotel

Serrano Hotel Image
4 Star
Hotel Guest Rating: 8.0/10
405 Taylor Street
San Francisco, CA 94102
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Hotel Guest Rating for Serrano Hotel in San Francisco

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Based on 482 reviews from guests who stayed at the
Serrano Hotel
Overall Quality Score
user rating 8.0.0
8.0
Hotel Cleanliness
user rating 8.3.0
8.3
Hotel Staff
user rating 8.6.0
8.6
Location of Hotel
user rating 8.0.0
8.0
Hotel Dining
user rating 8.0.0
8.0
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Hotel Guest Reviews of the Serrano Hotel

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Goran from Toronto, Canada
February 21, 2015
Couple
8.0
Decor of lobby
Couldn't replay part of expensive movie rental
Couple
Verified Hotel Guest from Seaside, CA
February 20, 2015
Couple
6.0

This guest did not leave comments about this hotel.

Couple
Marlos from Porto Alegre, Brazil
February 12, 2015
Couple
10.0

This guest did not leave comments about this hotel.

Couple
Verified Hotel Guest from Tracy, CA
February 10, 2015
Couple
3.0
Had a good location.
Very disappointed in the room. it was very small and not what the pictures make it seem. Doesn't have parking and all area parking is outrageous for overnight.

One night stay was supposed to be $----, ended up having a $72 urban and incidental fee and an extra $69 fee that the hotel couldn't explain, only told us "hopefully will be credited back by froday"

Couple
Katherine from Piedmont, CA
February 8, 2015
Couple
10.0
They upgraded us to a lovely suite. The front desk was really friendly and efficient. The room was very quiet.
The area, "Union Square West" is really the Tenderloin. As a SF native, I knew what to expect, but an out-of-towner might have been uncomfortable with the location as advertised.
Couple
Kenneth from Pleasant Hill, CA
February 5, 2015
Couple
8.0
The location. Right in the thick of dowtown San afrancisco
Woodworking is old and worn. Dirty
Couple
Verified Hotel Guest from Cupertino, CA
February 3, 2015
Couple
9.0

This guest did not leave comments about this hotel.

Couple
Verified Hotel Guest from Fort Worth, TX
January 28, 2015
Couple
8.0

This guest did not leave comments about this hotel.

Couple
Mary from Manteca, CA
January 28, 2015
Couple
3.0
The Hotel was clean, but room right by 3 elevators so noisy, shower/tub so small & tapered to the middle. Room very very small.
Size, price, no parking under $50 bucks, $22 resort fee at check out, paid for a view but got to look at a wall.
Couple
Jason from Roseville, CA
January 26, 2015
Couple
9.0
Free upgrade to a suite.
Poor view from room but that's fairly typical in SF unless you pay more.
Reviews of Serrano Hotel
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