Secrets Capri Riviera Cancun - All Inclusive - Adults Only

Secrets Capri Riviera Cancun - All Inclusive - Adults Only

Secrets Capri Riviera Cancun - All Inclusive - Adults Only Image
4 and 1/2 Star
Hotel Guest Rating: 8.9/10
Carretera Federal 387 Kilometro 299
Riviera Maya
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Hotel Guest Rating for Secrets Capri Riviera Cancun - All Inclusive - Adults Only in Riviera Maya

# 3 of 356 hotels in Riviera Maya
Based on 20 reviews from guests who stayed at the
Secrets Capri Riviera Cancun - All Inclusive - Adults Only
Overall Quality Score
user rating 8.9.0
8.9
Hotel Cleanliness
user rating 9.5.0
9.5
Hotel Staff
user rating 9.4.0
9.4
Location of Hotel
user rating 9.1.0
9.1
Hotel Dining
user rating 9.2.0
9.2
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Hotel Guest Reviews of the Secrets Capri Riviera Cancun - All Inclusive - Adults Only

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Couple
Verified Hotel Guest from New Castle, DE
July 22, 2017
Couple
10.0
This was our 2nd time staying here (2015 & 2017). The property was upgraded and well maintained. The food was better than before! Daily activities and night life. Poolside water show was amazing!!! Great trip!!
Better entertainment but not bad... It's more like a talent show in their theater!
Couple
Verified Hotel Guest from North St. Paul, MN
February 21, 2017
Couple
5.0
Privacy Nice pool area Friendly staff 24hr room service
Does not cater to a 20-30s crowd We booked a king bed but got a double and was not offered a new room until 2 days later after complaining and it did not work without travel schedule so we kept the double
Group Traveler
Verified Hotel Guest from Huntsville, AL
September 26, 2016
Group Traveler
10.0
The people (staff) and food
I felt on the wet marble floor (after an heavy rain), because somebody did not close a window in a darker place, where we had to walk to get breakfast every day, have knee, foot, elbow, neck and head problems, have to go to the doc, hope 4 no bad news...
Couple
Leanda from Fountain, CO
September 21, 2016
Couple
10.0
The friendly staff
No
Couple
Devin from Lehi, UT
July 23, 2016
Couple
10.0

This guest did not leave comments about this hotel.

Group Traveler
Verified Hotel Guest from Buffalo, NY
May 31, 2016
Group Traveler
8.0
The food was great, the size was great. Easy to walk around.
The breakfast buffet was so warm it was hard to eat inside. Also, the hotel rooms were really warm which made it hard to sleep.
Couple
Matthew from Franklin, TN
April 5, 2015
Couple
10.0
The beach is small. We have stayed on Maroma beach which is awesome.
Family Traveling with Teens
Verified Hotel Guest from Lorton, VA
December 27, 2014
Family Traveling with Teens
1.0
Location
Food, dark rooms, vacation sales presentation ruined the vidit
Couple
Ryan from Simpsonville, SC
June 27, 2014
Couple
9.0
Adults Only
Service was slow when ordering drinks at the pool and beach. I did not like how the staff immediately tries to get you to take a tour of another secrets resort.

Overall very nice.

Couple
Olivia from Parker, CO
May 12, 2014
Couple
9.0
The resort is not too big, so even when full, still feels intimate.
musty/moldy smell in rooms. Employees were still accepting tips. I thought it was in their job description to not accept any gratuities since it's already included in the price of the room.

The cafe opens early and closes late which is nice. Each restaurant has a nice assortment of options including American style cuisine offered at almost every restaurant.

Reviews of Secrets Capri Riviera Cancun - All Inclusive - Adults Only
(1 - 10 of 10 reviews)
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