Pointe Hilton Tapatio Cliffs Resort

Pointe Hilton Tapatio Cliffs Resort

Pointe Hilton Tapatio Cliffs Resort Image
4 Star
Hotel Guest Rating: 8.0/10
11111 North 7th Street
Phoenix, AZ 85020
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Hotel Guest Rating for Pointe Hilton Tapatio Cliffs Resort in Phoenix

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Based on 446 reviews from guests who stayed at the
Pointe Hilton Tapatio Cliffs Resort
Overall Quality Score
user rating 8.0.0
8.0
Hotel Cleanliness
user rating 8.4.0
8.4
Hotel Staff
user rating 8.3.0
8.3
Location of Hotel
user rating 8.1.0
8.1
Hotel Dining
user rating 7.8.0
7.8
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Hotel Guest Reviews of the Pointe Hilton Tapatio Cliffs Resort

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Family Traveling with Teens
Verified Hotel Guest from Prescott, AZ
November 3, 2015
Family Traveling with Teens
4.0
The pool and views.
The room smelt like cigarettes. Hair from someone else was in the bathtub. No microwave. Housekeeping came to our room 3 times at 8:30am, 9:30am, and 10:30am to see when we were leaving. At 10:45 another guy came to check the mini bar.
Family Traveling with Teens
Verified Hotel Guest from Harvard, IL
October 20, 2015
Family Traveling with Teens
10.0

This guest did not leave comments about this hotel.

Family Traveling with Young Children
James from Scottsdale, AZ
September 10, 2015
Family Traveling with Young Children
9.0
We stayed here for the water park which is the highlight of this place.
This is completely superficial, but the exterior needs more than a new coat of paint, it needs to be redone completely. It is very dated and sloppy looking. There's something off about this place. It doesn't feel polished; instead it feels derelict.

The Point sits atop the peak just south of Thunderbird on 7th St in Phoenix, AZ. A mile to the south is lower income housing, to the north is lower middle class housing. To the East and West is a preserve so there doesn't feel like any urban encroachment because of the cliffs and mountains. The hotel is unique in its setting and the waterpark is a nice feature of the hotel. The staff at the Hilton are top notch as expected and all of them were extremely polite and helpful from the maintenance staff to the front desk and room service staff. With the low summer rates and the great water park, I would definitely go here again. We spent one night in a room that I just loved but there was a terrible rattle in the AC unit so they moved us to another room which was facing the pool. The original room was in the back of the complex but you could walk right out onto the mountain, literally. Getting back and forth to the car was a bit of a journey but the view was amazing, the room was great. It was a split with the bathroom in the middle; separating the living space and bedroom. it also boasted a nice patio which overlooked the resort. Our replacement room unfortunately had no patio although it had patio doors that opened up to a drop (with a railing). The room actually worked out much better with the location, but the living space was a full living room with sofa and loveseat along with a dining table with seating for six. There are several other pools as well so if my daughter were in the original room and not up for the walk we could have used a closer pool. And although the waterpark features a waterslide, the line goes very slow as they only allow one rider in the tube at a time so my daughter only used it twice. It was a really nice gesture because I was already happy, I just wanted the rattle gone but our original room was a drive from the pool and now we could walk there in a minute so with a six year old that was appreciated. ...read more

Robert from Phoenix, AZ
August 25, 2015
9.0
The room size was really good
No,everything was very nice
Couple
Jeanne from Tucson, AZ
August 5, 2015
Couple
10.0
Some pools were not very clean
Couple
Verified Hotel Guest from San Diego, CA
June 30, 2015
Couple
10.0
nice property
the two queen beds barely.. and I mean barely have any room on one side of each
Family Traveling with Teens
Brian from Stockton, CA
June 29, 2015
Family Traveling with Teens
10.0

This guest did not leave comments about this hotel.

Couple
Andrew from Henrico, VA
June 27, 2015
Couple
7.0
Food was good
A little outdated
Couple
Dan from Peoria, AZ
June 24, 2015
Couple
9.0
was upgraded to a suite it was really nice
Couple
Verified Hotel Guest from Tucson, AZ
June 23, 2015
Couple
6.0
Grounds were lovely
Rooms were old. Need updating

Needed updating

Reviews of Pointe Hilton Tapatio Cliffs Resort
(11 - 20 of 122 reviews)
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