Palace Hotel, A Luxury Collection Hotel, San Francisco

Palace Hotel, A Luxury Collection Hotel, San Francisco

Palace Hotel, A Luxury Collection Hotel, San Francisco Image
5 Star
Hotel Guest Rating: 8.4/10
2 New Montgomery Street
San Francisco, CA 94105
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Hotel Guest Rating for Palace Hotel, A Luxury Collection Hotel, San Francisco in San Francisco

# 21 of 355 hotels in San Francisco
Based on 240 reviews from guests who stayed at the
Palace Hotel, A Luxury Collection Hotel, San Francisco
Overall Quality Score
user rating 8.4.0
8.4
Hotel Cleanliness
user rating 8.9.0
8.9
Hotel Staff
user rating 8.7.0
8.7
Location of Hotel
user rating 9.2.0
9.2
Hotel Dining
user rating 8.1.0
8.1
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Hotel Guest Reviews of the Palace Hotel, A Luxury Collection Hotel, San Francisco

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Family Traveling with Teens
Jonathon from San Francisco, CA
December 4, 2015
Family Traveling with Teens
3.0
Beautiful hotel and rooms. Very charming and very nice. Hotel is also in a very good location of downtown.
The quality of the hotel's service was underwhelming and left much to be desired. The hotel staff was not very responsive, and didn't meet the expectations for the type of hotel the Palace claims it is.
Business Traveler
Michael from New York, NY
November 12, 2015
Business Traveler
8.0
The lobby/lounge/dining area is truly amazing! Beautifully maintained. Very European but kept up well. Extremely helpful concierge, though their info about the business center was incorrect on many counts (hours, ability to enter using room key).
Poor service at both restaurants. Room was an interior room with no view. I would never have paid full price for this room.
Couple
Verified Hotel Guest from Castro Valley, CA
November 10, 2015
Couple
10.0

This guest did not leave comments about this hotel.

Couple
Verified Hotel Guest from Honolulu, HI
November 4, 2015
Couple
10.0

This guest did not leave comments about this hotel.

Couple
Verified Hotel Guest from Soquel, CA
November 4, 2015
Couple
8.0
It is quite beautiful. The bar has an original Maxfield Parrish! The Garden Court where I had breakfast has a fantastic old leaded glass roof and very nice service. Our room was lovely, very pleasing to the eye, and comfortable. Also remarkably quiet.
Our keys didn't work at 2:00 AM. Didn't work again at 10:30 AM and the hotel record at that point didn't match my name at all! The desk clerk acted as if she was suspicious of me, that was completely annoying.
Business Traveler
Verified Hotel Guest from Denver, CO
November 3, 2015
Business Traveler
8.0

This guest did not leave comments about this hotel.

Couple
Chris from Sutter Creek, CA
October 23, 2015
Couple
9.0
The Ghirardelli ice cream shop in the hotel. It was a beautiful hotel!
Couple
Verified Hotel Guest from Los Angeles, CA
October 20, 2015
Couple
9.0

This guest did not leave comments about this hotel.

Brendan from Newport Beach, CA
October 19, 2015
10.0

This guest did not leave comments about this hotel.

Couple
Verified Hotel Guest from Milwaukee, WI
October 14, 2015
Couple
9.0
The public spaces, the high ceiling in the room, the well appointed and well designed bathroom, and the location.
The wait was abnormally long to check in... seemed like the staff, though very courteous, was quite slow. Wasn't major.

It's address is listed as New Montgomery, but it's right on Market, in the heart of everything. Our room was on the Market side of the hotel and the noise level from the street was minimal, given the urban setting. The public spaces are absolutely majestic, a real gem.

Reviews of Palace Hotel, A Luxury Collection Hotel, San Francisco
(11 - 20 of 79 reviews)
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