Hotels in Oaxaca

Hotel Fortin Plaza

Hotel Fortin Plaza

Hotel Fortin Plaza Image
4 Star
Hotel Guest Rating: 2.0/10
Avenida Venus 118 Col Estrella
Oaxaca De Juárez 68040

Hotel Guest Rating for Hotel Fortin Plaza in Oaxaca

Overall Quality Score
user rating 2.0.0
2.0
Hotel Cleanliness
user rating 10.0.0
10.0
Location of Hotel
user rating 10.0.0
10.0
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Hotel Guest Reviews of the Hotel Fortin Plaza

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Family Traveling with Teens
Carol from Hamburg, NY
April 5, 2013
Family Traveling with Teens
2.0
Our room was beautiful. We had views of the city and mountains. The maids were very helpful and nice, even though I do not speak Spanish. They were eager to please and make sure we could understand each other. Excellent meal in their restaurant.
English speaking desk staff not available except at check-in. Our room was located right over the restaurant, which was loud and odoriferous. We should have been given a chance to change our room since a party had been scheduled. It ruined our stay there.

Our suite was beautiful and well appointed. However, I did not appreciate the fact that our room was located right over the restaurant. We had to keep our window closed to keep out the odors and noise. Since the air conditioner was not working, this was not pleasant. We went the first day without relief from the heat. Although a fan was brought in eventually, it was very late in the day. Our last night, we weren't able to get any rest because there was a party being held in the restaurant. While I certainly don't blame the party guests for being loud and enjoying themselves, I do blame the hotel for not recognizing the fact that we could not rest with the noise and had to be up at 4 am to get to the airport. The party did not break up until 2:30 or so. Although I contacted the desk, the said they couldn't understand English, therefore nothing was one. For a hotel to have a 4 star rating, I would expect they would have people at the desk that could speak various languages to accommodate their customers properly. I left them a note with my complaints, expecting them to refund part of our payment, but they have done nothing. (I had rented 2 other rooms besides our suite.) I would like to mention again that the maid staff was wonderful! They did everything they could to communicate with us and were happy to do so. Too bad the desk people didn't have this training. I would not recommend this hotel due to the poor communication of their accommodation staff and the unwillingness to make our stay a pleasant one. I would like to have had the option of selecting another room upon arrival since they knew there was a party booked right below us. ...read more

Reviews of Hotel Fortin Plaza
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