Guest Score and Reviews for River Terrace Resort And Convention Center
Read reviews by verified guests for River Terrace Resort And Convention Center in Gatlinburg.
6.9
Pleasant
Staff
8.9
Cleanliness
7
Location
7.6
Based on 2142 reviews | All reviews are from verified hotel guests
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7
Verified Hotel Guest
Traveling as a Family with Young Children
4/1/2024
Location is the best and the staff is very courteous.
Staying in the same room for seven nights and not having housekeeping cleaning the room once. I believe that at least every two or three days housekeeping should be perform.
Verified review from acustomer
9
Christy
Traveling as a Family with Young Children
3/17/2024
The check in process was very pleasant. The staff is very friendly. The room was large and had everything we needed. We loved the river view and you can't beat the location.
Verified review from acustomer
10
Verified Hotel Guest
Traveling as a Family with Young Children
11/18/2023
The location
No breakfast but thats okay. We are out every meal.
Verified review from acustomer
10
Verified Hotel Guest
Traveling as a Family with Young Children
10/18/2023
The location on the strip. Also clean rooms, plenty of pillows and linens.
Verified review from acustomer
9
Verified Hotel Guest
Traveling as a Family with Young Children
10/10/2023
Location
Nothing
Verified review from acustomer
4
Verified Hotel Guest
Traveling as a Family with Young Children
9/27/2023
This guest did not leave comments about this hotel.
Verified review from acustomer
8
Mike
Traveling as a Family with Young Children
9/23/2023
Very good
Verified review from acustomer
10
Chad
Traveling as a Family with Young Children
9/12/2023
We¿ve stayed here several times and will several more. It¿s older and far from fancy, but the rooms are spacious, clean and convenient. Donna is the best!
I understand why they¿ve not brought back daily room cleaning, but after a few nights things need freshened up.
Verified review from acustomer
8
Anonymous
Traveling as a Family with Young Children
9/5/2023
Very good
Verified review from acustomer
10
Verified Hotel Guest
Traveling as a Family with Young Children
8/29/2023
The rooms were big, the location was perfect, and it was a pleasant surprise for our room to have a balcony.
If I have no complaints at all. The places that play music loud may not be for everyone but we enjoyed sitting on the balcony listening to the festivities. It is an older place, but well maintained and perfect for a family.
Verified review from acustomer
3
Verified Hotel Guest
Traveling as a Family with Young Children
8/1/2023
It was pretty clean and had a balcony.
We were astonished that this was a 3.5 star hotel. Outdated, wifi didn't work, outlets were limited and loose, few toiletries. Limited parking up steep hill (mountain?). If the hotel had been 2 stars, we might have thought it was ok.
Verified review from acustomer
10
Shelby
Traveling as a Family with Young Children
8/1/2023
We were so impressed. HUGE room, incredibly clean . AMAZING STAFF. The best location imaginable .
Tiny ant problem. Nothing major, I could deal with it. But they were all over the table. I killed them as I saw them, so it never became a big issue for us.
Verified review from acustomer
9
Allen
Traveling as a Family with Young Children
7/27/2023
Exceptional
Verified review from acustomer
10
Denise
Traveling as a Family with Young Children
7/15/2023
The staff sent me daily texts to ask if we needed something. When we did, they were extremely prompt in getting what we need. The room was HUGE. Two queen room and loved the balcony as did our dog. We were walking distance to Parkway, where most things r.
Not enough plug ins.
Verified review from acustomer
8
Charles
Traveling as a Family with Young Children
7/13/2023
Location was perfect
Very very dated. Everything needs to be replaced.
Verified review from acustomer
10
John L
Traveling as a Family with Young Children
7/11/2023
This guest did not leave comments about this hotel.
Verified review from acustomer
8
Pramodh
Traveling as a Family with Young Children
7/10/2023
Staff friendliness
Bathroom sink was not working as expected. Shower speed was low.
Verified review from acustomer
6
Verified Hotel Guest
Traveling as a Family with Young Children
7/7/2023
That I could walk to everything
I will never stay here again
Verified review from acustomer
10
Anonymous
Traveling as a Family with Young Children
7/1/2023
Perfect
Verified review from acustomer
7
Melissa
Traveling as a Family with Young Children
6/30/2023
The staff were helpful and kind.
I could never connect to wifi. And they need to do some upgrades.