About
Across from Laval University, and only a short drive from the heart of Old Quebec, this hotel features an on-site Scandinavian spa, an indoor pool, comfortable accommodations, and easy access to area attractions. With the nearby Ste-Foy train station, guests can easily visit downtown Quebec attractions while staying at the Hotel Universel. Les Galeries de la Capitale shopping center and Jean-Lesage International Airport are also only moments away. Guests at Hotel Universal can enjoy a relaxing stay with the on-site spa, saunas and massage services. The hotel also features an on-site fitness center along with a restaurant and bar, located adjacent to the hotel.
Guest Rating
Pleasant
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Room Options
Standard Double Room with Queen Size Bed
302 sqft • 1 Queen
Room Details and Photos
Deluxe Room with Two Queen Beds
388 sqft • 2 Queen
Room Details and Photos
Deluxe King Room with Whirlpool
388 sqft • 1 King
Room Details and Photos
Guest Rating
Pleasant
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- Je n’ai jamais eu ma réservation et il a fallu que je paie une autre chambre.J’essaie de me faire rembourser ma réservation auprès de votre site et c’est très compliqué car vous refusez mon e-mail.
- My son liked the pool
- the spa
Cons -
- The bed were as hard as a rock Found most employees unhelpful and rude.
- Staff was rude, room was dirty, beds were not clean, bathroom door didn¿t close.
Business Traveler (190)
Solo Traveler (196)
Traveling as Couple (731)
Family with Young Children (1207)
Family with Teens (1)
Senior Traveler (15)
Group Traveler (228)
Total (1744)
Steeve
•Posted on: 10-8-2025
Je n’ai jamais eu ma réservation et il a fallu que je paie une autre chambre.J’essaie de me faire rembourser ma réservation auprès de votre site et c’est très compliqué car vous refusez mon e-mail.
Holly
•Posted on: 3-17-2025
My son liked the pool
The bed were as hard as a rock Found most employees unhelpful and rude.
Nathalie
•Posted on: 4-22-2024
the spa
Shahraz
•Posted on: 11-28-2023
Not clean, the bathroom door didn¿t close¿. Requested the hotel to clean the room as it was filthy and they refused.
Staff was rude, room was dirty, beds were not clean, bathroom door didn¿t close.
Top Amenities:
Guest Policies
Check-in:
After 04:00 PM
Check-out:
Before 11:00 AM
Pets:
Pets are not allowed.
Important Info:
Please note that the Atrium will be undergoing construction from March 9 to May 9, 2026. also note that the pool will remain open during the work, and that there may be noise disturbance .Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of CAD 100.0 is required at checkin. This will be collected by credit card. You should be reimbursed within 7 days of checkout via credit card, subject to an inspection of the property.
Features & Amenities
Highlighted Amenities:
Amenities & Services
Top Hotel Destinations
- Hotels
- North America
- Canada
- Quebec
- Quebec City
- Hotel Universel