2.5 Star Hotel
Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area By IHG
About
Holiday Inn Express Hotel & Suites in Waterloo, Ontario is just 2 minutes’ walk from St Jacobs Farmer's Market and features an indoor saltwater pool. All guest rooms include a 42" flat-screen TV. A microwave, fridge and coffee maker offer in-room convenience at Holiday Inn Express Hotel & Suites – Waterloo. All rooms are smoke-free and are appointed with a spacious work area. A daily breakfast is included with a stay at this hotel. It typically consists of an omelet or eggs, sausage or bacon and biscuits or cinnamon rolls. Free Arabica coffee is also served. The pool area includes a play area for children and a fitness center is accessible to all. St. Jacobs Antiques Market is 12 minutes’ walk from Holiday Inn Express Hotel & Suites and St. Jacobs Outlet Mall is 2 minutes’ walk away. Toronto is about 1 hour and 30 minutes’ drive away.
Guest Rating
Very Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Room Options
Standard
270 sqft • 1 King
Room Details and Photos
2 Bed Mobility Accessible Roll Shower Non-Smoking
270 sqft • 2 Queen
Room Details and Photos
Queen Suite with Two Queen Beds and Sofa Bed
646 sqft • 2 Queen and 1 Sofabed
Room Details and Photos
King Suite with Sofa Bed
496 sqft • 1 King and 1 Sofabed
Room Details and Photos
Executive Suite Non-Smoking
646 sqft • 1 Queen
Room Details and Photos
Standard Room
356 sqft • 1 King or 2 Double
Room Details and Photos
Guest Rating
Very Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- The room was great.
- The hotel was clean and breakfast was well put together.
- Location.
Cons -
- There were no towels in the room on arrival. I called down to ask for towels and ended up having to call 3 times and it took 2 hours to get the towels.
- They had renovations on the go, and there was dust everywhere, and it was extremely loud while staying there during the daytime.
- The door to our room was not sealed. Pictures shown to main desk. Towels were fraying around the edges which I thought was odd.
Business Traveler (51)
Solo Traveler (61)
Traveling as Couple (242)
Family with Young Children (244)
Family with Teens (10)
Senior Traveler (3)
Group Traveler (76)
Total (713)
Edward
•Posted on: 11-17-2025
There were no towels in the room on arrival. I called down to ask for towels and ended up having to call 3 times and it took 2 hours to get the towels.
Tyrone
•Posted on: 10-13-2025
The room was great.
They had renovations on the go, and there was dust everywhere, and it was extremely loud while staying there during the daytime.
Shelby
•Posted on: 10-3-2025
The hotel was clean and breakfast was well put together.
The door to our room was not sealed. Pictures shown to main desk. Towels were fraying around the edges which I thought was odd.
Sana
•Posted on: 8-5-2025
Location.
Top Amenities:
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 12:00 PM
Pets:
Pets are not allowed.
Important Info:
Please note, debit cards are not an accepted form of payment. Guests under the age of 21 are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of CAD 500.0 is required at checkin. This will be collected by credit card. You should be reimbursed within 7 days of checkout via credit card, subject to an inspection of the property.
Features & Amenities
Highlighted Amenities:
Amenities & Services
location
Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area By IHG
14 Benjamin Road, Waterloo, ON
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- Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area By Ihg