Hôtel Restaurant Au Cygne

Nice location to visit the local Christmas markets in the surrounding area. The hotel was nicely decorated with a cozy charm, a quality breakfast. They accept pets and have parking when travel with a vehicle. Definitely a place for a romantic weekend gateway or small travel with the family.

I had previously paid online, the room stay, since the booking was non-refundable. It was simply just a one night stay. Everything about the hotel was good, until we checked out the following morning. All we needed to do was pay for our dog and breakfast. My wife went in the pay while I was with our dog and child setting up the car. She is a native French speaker, so I thought it was simple. However, this proved to be the opposite. The Hotel charged my wife for the whole stay, the room bill, when it was already paid. The hotel staff quickly realized that the room was paid through booking.com and they had incorrectly charged my wife's credit card the full amount. We asked to have the credit card reimbursed and be charged the correct amount, but they had several issues with their credit card machine that Sunday morning. We have reached out several times by calling the hotel and sending emails, to have my wife' s card reimbursed and pay the correct amount since I had already paid. It is a double charge, for the room, why is it difficult to just undo the second room charge. 4 days have passed and not once have they reached out to resolve the issue. We have received no response. We just needed to pay for the pet stay and breakfast, but they continuously ignored my wife's calls and emails. We have repeatedly tried to get this settled, but every time the owner is not present who can help fix this matter. It is a nice hotel, I'm just disappointed in the experience this small issue has caused and hoping for it to be reticified.

Lovely location in small town. We had a nice walk along the canal with our dog. Really good food in the restaurant and we had a great spacious room.

nice staff, comfortable rooms, good restaurant

all good here.

Very good breakfast,, super friendly staff,, fine restaurant,, not super luxury,, maybe a bit old fashioned,,, but great price quality,,

Rooms are spacious & clean with private bathroomupstairs. Foosball table available to use in main lounge area. Nice restaurant attached to Hotel. Limited parking available. Location was good for traveling to Europa Park. It was approx 40 min away, but an easy drive.

Staff was somewhat friendly. It just depended on who you got to help you. Limited parking available (aortic 6-7 spaces), so if they are all taken, then you have to look for parking on your own along the streets. No a/c, which was not as issue at the time we visited at the end of May, but could be very uncomfortable In the summer months.

Room was clean and nicely decorated, the bed and the bathroom were both huge! Restaurant attached and the food was great. Small private parking and even a secure spot to keep bikes.

The breakfast was a little overpriced I find (in general!) for what it was. But there was plenty (buffet) and a good selection.

Passable

Avoid their restaurant at all cost.

Superb

Very good

Very good

Good

Pleasant

Very good

Very good

Exceptional

Hotel is decent .

Good

Very good