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Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
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Overall Quality
Show 19 Verified Reviews
About
Boasting instant beach access, numerous dining options and endless recreational activities, this family-friendly all-inclusive resort is located in the Mayan Riviera and offers everything needed for a memorable stay. At Barceló Maya Palace guests can discover a large variety of amenities, including 7 different restaurants, a full-service spa and a nightclub. The resort also features several spacious swimming pools as well as hot tubs, and a children's play area, tennis courts along with free snorkeling equipment hire, kayaks, and water aerobics classes. Guests will also enjoy the resort's mini-golf course and live nightly entertainment. Cancun International Airport is 49 mi away.
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 12:00 PM
Pets:
Pets are not allowed.
Important Info:
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. You must show a valid photo ID and credit card upon check-in. Special requests are subject to availability at check-in. Special requests cannot be guaranteed and may incur an additional charge. The maximum amount for any cash payment is $1,500. If a reservation is made with 11 rooms or more, the property may contact guests to request payment within 72 hours to guarantee the reservation. If you are traveling with children under 11 years of age, you must select a specific rate that includes children to ensure that the correct amount is paid, all children pay. Children between 2 and 11 years old must pay a supplement at the reception upon arrival if they are not included in the rate of your reservation.
Features & Amenities
Highlighted Amenities:
Amenities & Services:
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- The beach access is amazing. You can see sea turtles & tons of fish. The pools are great and have swim up bars. The restaurants that need reservations are phenomenal, 10/10. The buffet is still fun because there are so many options.
- The beach
- Pool and food
Cons -
- The good, rude staff, customer service
- My room, smelt moldy, had mold in the closet and there was a leak in our room. They didn't move us they covered up the mold by just cleaning it. They just mopped the floor, it took them 4hrs just to assess the issue. We had to walk a wet slippery floor.
- AC barely worked. Check in was terrible and took three hours. Food was absolutely disgusting. Service would still knock on your doors even if they do not not disturb sign was up. Very limited options for room service which takes forever
Top Quotes:
"Plenty of space to spread out on the beach and rows and rows of palm trees."
"The food was delicious."
"Very family friendly."
Business Traveler (3)
Solo Traveler (13)
Traveling as Couple (44)
Family with Young Children (97)
Family with Teens (22)
Senior Traveler (4)
Group Traveler (22)
Total (166)
Room Options
Suite Junior (3 adults + 2 children)
485 sqft • 2 Double
Room Details and Photos
Junior Suite Pool View Premium Level
485 sqft • 1 Queen
Room Details and Photos
Junior Suite Pool View Premium Level (4 Adults + 1 Child)
485 sqft • 2 Double and 1 Queen
Room Details and Photos
Junior Suite (2 Adults + 2 Children)
485 sqft • 2 Double and 1 Sofabed
Room Details and Photos
Junior Suite Pool View(1 Adult + 1 Child)
485 sqft • 3 Single • 1 Sofabed
Room Details and Photos
Junior Suite (1 Adult + 1 Child)
485 sqft • 3 Single
Room Details and Photos
Junior Suite
485 sqft • 1 King or 2 Double
Room Details and Photos
Location
Barcelo Maya Palace - All Inclusive
Ctra. Federal Chetumal- Puerto Juarez Km. 266.3 (Q.Roo), Riviera Maya,
Top Hotel Destinations
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- Barcelo Maya Palace - All Inclusive