Hilton Garden Inn Jacksonville/Ponte Vedra

The property was in a nice area and overall clean

The shower consistently took over 20 minutes to produce hot water. I spoke to the front desk the first morning when I waited more than 10 minutes for the bath water to become hot and had to take a lukewarm shower. The woman at the front desk asked what floor I was on and stated that it would take about 20 minutes for hot water to reach my room on the fifth floor. On the last morning of our stay, I set my alarm for 4:20 AM, knowing that I needed to be up and in the shower at 4:40 AM. I turned the shower on at 4:20, went and laid back down for another 20 minutes and even then when I got into the shower, it was still lukewarm. I again took a lukewarm shower. I’ve never stayed in a hotel where it has taken more than a few minutes for hot water to reach my room. This was extremely inconvenient and I cannot imagine that it is the standard for your brand. Housekeeping also left a dirty rag in the room and failed to fully stock essential items such as towels, soap, and a shower mat.

Location, comfortable bedding, spacious room.

Reception staff (female) not very friendly. Hallways frigid. Toilet far too low.

Close to our destination for the evening, plenty of restaurants nearby

Didn’t like getting charged $5 to park in a shopping mall parking lot, didn’t like being charged a $25 “incidental charge” whether or not you utilize this feature (even if they reimburse the fee after the fact). Thin walls- can hear noise in the hallway

Nice location

It was okay but should’ve been better. The property itself was very nice but the room definitely could’ve been better. For almost $300 a night I expected not to have roaches , holes in the curtains, and unclean shower but unfortunately I got all of those .