- the clear instructions - the very good communication via chat and SMS (english) - the very kind and polite person how introduced the aprtment (french) - welcome wine and chips

- the washing mashine makes tertible noices. It is before an "explosion" (probably bad bearings) - the toilet bowl moves to all sides - the toilet seat is very small and disgusting - Cleaning of the appartment wasn't done very well (a dirty floor, bath, mirror and dust on surfaces...). We had to clean the bathroom - the glass and wooden doors between the living room/kitchem and the bedroom don't work. It isn't possible to close them. - the beds are uncomfortable and some of their mattresses are dirty - the sheets are much bigger then blankets - the air condition makes too much noice - the vacuum cleaner doesn't have a back filter