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Isla Mujeres Palace - All Inclusive - Couples Only Resort/Hotel

Carretera Garrafon Km. 4.5 Mz. 62 Sm. 8, Isla Mujeres, Mexico

Isla Mujeres Palace - All Inclusive - Couples Only

Guest Score and Reviews

8.5
Excellent
Staff
8.3
Cleanliness
8.7
Location
9.3
Based on 21 reviews | All reviews are from verified hotel guests
  • Great sunsets.
  • Relaxed atmosphere.
  • The breakfast buffet is very good.

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Isla Mujeres Palace - All Inclusive - Couples Only Resort/Hotel

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Isla Mujeres Palace - All Inclusive - Couples Only Resort/Hotel in Mexico
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Hotel Location

Carretera Garrafon Km. 4.5 Mz. 62 Sm. 8
Isla Mujeres, Quintana Roo
77400, Mexico

Hotel Amenities

Terrace
WiFi Available in All Areas
24-hour Front Desk
Facilities for Disabled Guests
Elevator/Lift
Baggage Storage
Air Conditioning
Bar
Non-smoking Rooms
Laundry
Dry Cleaning
Swimming Pool
Fishing
Ironing Service
Honeymoon Suite
Souvenir/Gift Shop
Tour Desk
Shops/Stores (on Site)
Designated Smoking Area
Room Service
Airport Shuttle
Spa
Fax/Photocopying
Outdoor Pool (All Year)
Concierge Service
Shuttle Service (Surcharge)
Airport Shuttle (Surcharge)
Breakfast in the Room
Safe
Ticket Service
Entertainment Staff
Hair/ Beauty Salon/Barber
Car Rental
Snack Bar
Currency Exchange
Atm/Cash Machine on Site
Meeting/Banquet Facilities
Newspapers
Vip Room Facilities
Hot Tub
Restaurant with Dining Menu
Fitness Center
Table tennis
Business Center
Restaurant (Buffet)
Inclusive

Hotel Policies

Check in
3:00 PM
Check out
12:00 PM

Important Information

If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information. Otherwise, the deposit may be charged upon check-in.Please note that there is complimentary sea transportation to Isla Mujeres Palace and up to 9 guests can book their seats including luggage. All guests are responsible for their own transportation from the airport to Marina Hacienda del Mar Office in Km 1.5 Puerto Juarez- Punta Sam motorway, Cancun, Mexico.Only the sea ride is complementary and guests must contact the property after booking noting the date and time you'll be arriving at Marina Hacienda del Mar along with your flight itineraries. Applications to be picked up in the pier, should be sent 24 hours in advance of arrival between 09:00 and 18:00. The applications made on the same day will not be permitted or granted. You must add the pick up in the confirmation document. Guests arriving late are responsible for their own transportation and must be responsible for their stay in Cancun at the same time they will have to reprogram their transfer.The schedule for departures from Cancun in Marina Hacienda del Mar are: 09:00, 11:00, 13:00, 15:00 and 17:00. Departures from Isla Mujeres pier are: 08:00, 10:00, 12:00, 14:00 and 16:00.Additional Information: restrictions apply for weddings and groups, because of the maximum capacity of the boat. If the sea transportation is not able to sail due to weather conditions, maintenance, or any other foreseeable or unforeseeable circumstances, guest is responsible for the ferry tickets and any taxis taken to the property. Guests will be responsible for resubmitting their request for the sea transportation.Sea transportation does not operate on Wednesdays. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.