The Royal Sonesta New Orleans

It was a beautiful hotel, very clean and in a great location

We spend new year's eve night at the Royal Sanista. The staff we're very pleasant, welcoming and helpful. The beds were super comfortable and the rooms spacious. We were looking for a hotel that was centrally located with easy walking access to the downtown areas and this hotel was a fantastic choice.

Fantastic service and location.

The room was comfortable and well appointed. The staff extremely friendly and helpful. Obviously with the location, nights were very noisy, but we expected that going in! And really, the convenience of the location outweighed the street noise.

I would have loved if the coffee shop was open a little later and/or if there were vending machines available in the hotel, but again, the convenience of the location didn't make these challenges insurmountable.

The location of this hotel is perfect for exploring central New Orleans. If you after a peaceful room, I’d select an inner room as you can hear the noise from Bourbon Street until approx 0400 most nights. It was great having breakfast in with our hotel stay - convenient and value for money.

The facilities and rooms are ok. Housekeeping could have been more diligent given we were stopping over a week.

Excellent location, warm and friendly staff, and great amenities.

Minor construction in the parking garage.

The room was wonderful but we assume the fact we booked it through a third party resulted in our being placed in a room overlooking roofs of adjoining buildings in overgrown alleys. This occurred with a previous stay at your property and we asked to be moved and that was accommodated; however, we just didn't have the energy for it this second stay. I would not advise anyone booking through another site to do so when staying at the Sonesta NO. We were clearly remiss in not specifically asking for a room with a courtyard or pool view. The room was very convenient to elevators, which was a blessing given one of us has severe leg/hip pain. There was excessive noise one night with the couple in the adjoining room to us having a loud argument with profanity that continued from 10pm to 4am. They were clearly intoxicated and experiencing a domestic dispute that was bordering on violence. Otherwise, the room was quiet, comfortable, kept immaculately clean by housekeeping, and well appointed.

When we left and our car was returned by valet parking we noticed a stain on the windshield, we assumed was due to bird droppings; however, when getting gas later we discovered this stain could not be removed with water, scrubbing, or glass cleaner we brought with us. It became clear it was a deposit from a leaking pipe or concrete that had calcified not only on the windshield but the right rear window. We bought adhesive remover, consulted with an auto service sales desk and while have been able to almost remove this residue stain but it is still visible and a distraction. This did not occur until after we returned the car from a day trip to Grand Isle and our departure date, so it clearly happened afterwards since it was not there on our return. It is possible there is a leaking pipe in the parking deck that caused this damage, which I experienced a work parking deck many years ago and caused thousands of dollars in damage to multiple vehicles of co-workers. When we returned our car, the valet asked if we intended to use our vehicle again and we said no and he told us that in that case he would be putting it in a different location since we would not be using it. We both seem to recall that he said he would be putting in a lower level, if that helps to target a parking area to check for preventing future incidents.

Pool area to cool off during hot afternoon. Helpful and friendly staff

The court yard area restrooms could do with being refurbished. Had a cock roach run across the floor while using the toilets.

Great property and great location.

Perfect location, beautiful room and property, friendly staff, all the amenities you could need, walking distance from everything else.

If I had to pick something...the outdoor pool lounge chairs were older and so was the ladders in the pool so getting out of the pool was a challenge.

Location & Amenities

It is getting a little worn looking. The style is fine for the hotel but there needs to be some updating.