4 Star Hotel

Sheraton New Orleans Hotel

500 Canal Street, New Orleans, LA - United States
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Sheraton New Orleans Hotel
1/85

About

This hotel is in New Orleans is across the street from the French Quarter and 4 blocks from the Mississippi River. It offers a gym and a tour desk. There is live jazz music in the Rodrigue Gallery every Friday and Saturday nights from 8 - 11 p.m. at Jazz at the Blue Dog. Sheraton New Orleans Hotel rooms include a coffee maker, work desk and safety deposit box. The hotel offers 24-hour room service. Sheraton New Orleans Hotel features the Roux Bistro, which offers regional New Orleans cuisine. Guests can also have a cocktail in the Pelican Bar or drink Starbucks Coffee in the lobby. The Sheraton is within a 5-minute walk of Harrah’s Casino. The Audubon Aquarium of Americas is 6 blocks from the hotel.

Guest Rating

8.4

Very Good

Based on 2,389 reviews

Facilities

8.5

Cleanliness

7.6

Comfort

8.6

Location

10

Satisfaction

8.9
Show 694 Verified Reviews

Room Options

1/8

Presidential Suite, Club lounge access, Suite, 1 King, Sofa bed

991 sqft • 1 King and 1 Sofabed

Air conditioningAlarm clockBath or ShowerCity view

Room Details and Photos

1/9

Club level, Guest room, 1 King

345 sqft • 1 King

Accessible bath/showerAir conditioningAlarm clockBath or Shower

Room Details and Photos

1/10

Club level, Guest room, 2 Double

345 sqft • 2 Double

Accessible bath/showerAir conditioningAlarm clockBath or Shower

Room Details and Photos

1/9

Club lounge access, Presidential Suite, 1 King, Sofa bed

991 sqft • 1 Double

Air conditioningAlarm clockBath or ShowerCoffee/tea machine

Room Details and Photos

Sheraton New Orleans Hotel - All Inclusive Reviews Rating

8.4

Very Good

Based on 2,389 reviews

Review summary

The hotel received mixed reviews regarding cleanliness, with some guests noting issues such as dirty rooms and maintenance needs in the shower, while others appreciated the spaciousness and comfort of their accommodations. The location garnered consistent praise for being excellent and centrally situated near attractions, with guests highlighting its convenience and safety. Additionally, the staff were frequently described as friendly and helpful, contributing to a positive overall experience despite some cleanliness concerns.

Facilities

8.5

Cleanliness

7.6

Comfort

8.6

Location

10

Satisfaction

8.9
All Reviews
Staff8.4/10
Facilities8.5/10
Cleanliness7.6/10
Comfort8.6/10
Location10/10
Parking8.4/10
Nearby8.4/10
Noise8.5/10
Satisfaction8.9/10
9.0

Stephen

Posted on: 12-27-2025

Good location, nice setup, easy access, good staff

10.0

Pamalar

Posted on: 12-8-2025

The staff was courteous. I liked the atmosphere and the band. The bar area was nice as well as the food. The room was clean. I got my room across from friends.

I went down to pickup a ordrered pizza. I didn't kmow It hadnt arrived. I asked the gentleman at the Bell Desk and he replied" Do you see a pizza "? Check the desk near elevators... As i asked the staff at elevators she pointed at the pizza being broughtbin.

10.0

Elena

Posted on: 11-26-2025

Stunning hotel right in the centre of New Orleans. Amazing room view of the city and the Mississippi River. Very comfortable rooms and squeaky clean! The staff are helpful and friendly. Highly recommend!

The food at their restaurant is delicious but a bit overpriced. Water is overpriced: they provide free water in the room but the taste is quite strong and alternative mineral water is three times the price around the corner.

10.0

Bold

Posted on: 9-15-2025

I was on the 23rd floor with a great view. I couldn't ask for anything better. Great location as well for all walking destinations downtown. I will highly recommend to anyone who is traveling to this area for anything!

I wish the parking garage was a little taller. By driving a truck that is 6'5 down there I was very scared to see them drive it into the garage. It did hit the plastic tube going in but there was no damage at all on anything.

9.0

Keith

Posted on: 7-29-2025

Location was great. The staff was very helpful. We never waited more than 30 seconds for an elevator, it was great compared to other hotels. The valet was great. Enjoyed everything about this hotel.

We ordered room service at night, and it took a long time.

9.0

Keith

Posted on: 7-28-2025

Location was great. The staff was very helpful. We never waited more than 30 seconds for an elevator, it was great compared to other hotels. The valet was great. Enjoyed everything about this hotel.

We ordered room service at night, and it took a long time.

9.0

Verrell

Posted on: 7-7-2025

This is a great location. You are within walking distance from everything; Bourbon street, Canal street. Walked to the convention center within 15 minutes; casual pace. Uber to airport was only $27 dollars.

This is not a ding, but should be noted that this is high occupancy hotel and although there's six elevators, there's 50 ( I believe ) floors of guest. The hotel is amazing. There's a $15 dollar credit for breakfast; $27 per guest. I was told the last day you don't get the $15 credit.

10.0

Kaitlynn

Posted on: 7-5-2025

Excellent hotel in a great location. Quick walk to Bourbon St. and Frenchmen Quarter. Lots of good food spots in the area and there’s a coffee/beignet spot next door, as well as a Starbucks within the building. Staff were friendly and helpful. The building was very secure. Security quickly noticed when some street sellers entered the building and started trying to scam people into buying roses. They resolved the issue promptly and I felt safe the whole time.

10.0

Aviv

Posted on: 6-20-2025

Excellent facilities, nice rooms, good breakfast, nice gym, swimming pool, great location and friendly staff

I would prefer Nespresso to filter coffee

10.0

Nanette

Posted on: 6-8-2025

We loved this hotel! It's a great location. Easy access to Bourbon Street. Surrounded by great restaurants. The lobby is beautiful with a fantastic bar. The room is comfortable and we had a great view from gorgeous floor to ceiling windows. We will be staying again.

There id nothing to complain about. We loved this hotel.

Showing 1-10 of 59 reviews

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Top Amenities:

Swimming PoolRestaurantFitness CenterPets AllowedHandicapped Rooms/FacilitiesNo Smoking Rooms/FacilitiesFamily FriendlyKid Friendly
Show All Amenities

Guest Policies

Check-in:

After 04:00 PM

Check-out:

Before 12:00 PM

Pets:

Pets are allowed. Charges may apply.

Important Info:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay.

Features & Amenities

Highlighted Amenities:

Swimming Pool
Restaurant
Fitness Center
Pets Allowed
Handicapped Rooms/Facilities
No Smoking Rooms/Facilities
Family Friendly
Kid Friendly

Amenities & Services

Facilities for disabled guests available
Family rooms
Fitness center
Kid-friendly dining
Non-smoking property
Outdoor pool
Pets allowed (charges may apply)
Restaurant(s)
Wheelchair accessible

location

Sheraton New Orleans Hotel

500 Canal Street, New Orleans, LA

Top Hotel Destinations

$239
per night