
About
This hotel is in New Orleans is across the street from the French Quarter and 4 blocks from the Mississippi River. It offers a gym and a tour desk. There is live jazz music in the Rodrigue Gallery every Friday and Saturday nights from 8 - 11 p.m. at Jazz at the Blue Dog. Sheraton New Orleans Hotel rooms include a coffee maker, work desk and safety deposit box. The hotel offers 24-hour room service. Sheraton New Orleans Hotel features the Roux Bistro, which offers regional New Orleans cuisine. Guests can also have a cocktail in the Pelican Bar or drink Starbucks Coffee in the lobby. The Sheraton is within a 5-minute walk of Harrah’s Casino. The Audubon Aquarium of Americas is 6 blocks from the hotel.
Guest Rating
Very Good
Facilities
Cleanliness
Comfort
Location
Satisfaction
Room Options
Presidential Suite, Club lounge access, Suite, 1 King, Sofa bed
991 sqft • 1 King and 1 Sofabed
Room Details and Photos
Club level, Guest room, 1 King
345 sqft • 1 King
Room Details and Photos
Club level, Guest room, 2 Double
345 sqft • 2 Double
Room Details and Photos
Club lounge access, Presidential Suite, 1 King, Sofa bed
991 sqft • 1 Double
Room Details and Photos
Sheraton New Orleans Hotel - All Inclusive Reviews Rating
Very Good
Review summary
The hotel received mixed reviews regarding cleanliness, with some guests noting issues such as dirty rooms and maintenance needs in the shower, while others appreciated the spaciousness and comfort of their accommodations. The location garnered consistent praise for being excellent and centrally situated near attractions, with guests highlighting its convenience and safety. Additionally, the staff were frequently described as friendly and helpful, contributing to a positive overall experience despite some cleanliness concerns.
Facilities
Cleanliness
Comfort
Location
Satisfaction
Stephen
•Posted on: 12-27-2025
Good location, nice setup, easy access, good staff
Pamalar
•Posted on: 12-8-2025
The staff was courteous. I liked the atmosphere and the band. The bar area was nice as well as the food. The room was clean. I got my room across from friends.
I went down to pickup a ordrered pizza. I didn't kmow It hadnt arrived. I asked the gentleman at the Bell Desk and he replied" Do you see a pizza "? Check the desk near elevators... As i asked the staff at elevators she pointed at the pizza being broughtbin.
Elena
•Posted on: 11-26-2025
Stunning hotel right in the centre of New Orleans. Amazing room view of the city and the Mississippi River. Very comfortable rooms and squeaky clean! The staff are helpful and friendly. Highly recommend!
The food at their restaurant is delicious but a bit overpriced. Water is overpriced: they provide free water in the room but the taste is quite strong and alternative mineral water is three times the price around the corner.
Bold
•Posted on: 9-15-2025
I was on the 23rd floor with a great view. I couldn't ask for anything better. Great location as well for all walking destinations downtown. I will highly recommend to anyone who is traveling to this area for anything!
I wish the parking garage was a little taller. By driving a truck that is 6'5 down there I was very scared to see them drive it into the garage. It did hit the plastic tube going in but there was no damage at all on anything.
Keith
•Posted on: 7-29-2025
Location was great. The staff was very helpful. We never waited more than 30 seconds for an elevator, it was great compared to other hotels. The valet was great. Enjoyed everything about this hotel.
We ordered room service at night, and it took a long time.
Keith
•Posted on: 7-28-2025
Location was great. The staff was very helpful. We never waited more than 30 seconds for an elevator, it was great compared to other hotels. The valet was great. Enjoyed everything about this hotel.
We ordered room service at night, and it took a long time.
Verrell
•Posted on: 7-7-2025
This is a great location. You are within walking distance from everything; Bourbon street, Canal street. Walked to the convention center within 15 minutes; casual pace. Uber to airport was only $27 dollars.
This is not a ding, but should be noted that this is high occupancy hotel and although there's six elevators, there's 50 ( I believe ) floors of guest. The hotel is amazing. There's a $15 dollar credit for breakfast; $27 per guest. I was told the last day you don't get the $15 credit.
Kaitlynn
•Posted on: 7-5-2025
Excellent hotel in a great location. Quick walk to Bourbon St. and Frenchmen Quarter. Lots of good food spots in the area and there’s a coffee/beignet spot next door, as well as a Starbucks within the building. Staff were friendly and helpful. The building was very secure. Security quickly noticed when some street sellers entered the building and started trying to scam people into buying roses. They resolved the issue promptly and I felt safe the whole time.
Aviv
•Posted on: 6-20-2025
Excellent facilities, nice rooms, good breakfast, nice gym, swimming pool, great location and friendly staff
I would prefer Nespresso to filter coffee
Nanette
•Posted on: 6-8-2025
We loved this hotel! It's a great location. Easy access to Bourbon Street. Surrounded by great restaurants. The lobby is beautiful with a fantastic bar. The room is comfortable and we had a great view from gorgeous floor to ceiling windows. We will be staying again.
There id nothing to complain about. We loved this hotel.
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Top Amenities:
Guest Policies
Check-in:
After 04:00 PM
Check-out:
Before 12:00 PM
Pets:
Pets are allowed. Charges may apply.
Important Info:
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay.
Features & Amenities
Highlighted Amenities:
Amenities & Services
location
Sheraton New Orleans Hotel
500 Canal Street, New Orleans, LA
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