La Becada de Buelna

Pros +

• Its comfortable and quiet, and just off the motorway. The room was fine, and it was fairly easy to find.
• Absolutely nothing.

Cons -

• I was expecting a hotel, but what we got was a room in a house. There are none of the usual facilities one expects in a hotel - no bar, no restaurant, no staff. Nada. Once youre in your room, thats it for the night! That was sort of okay for us, we just needed a bed for the night on the way to the ferry port, but another time well look for a hostal: having a drink and a racion surrounded by blokes in hi-viz jackets is more fun!
• We made a reservation for 3 adults, they assigned us a room for 2 (with an extra bed); they only checked-in 2 people - Im sure this is not the right process, every guests must be registered. We stayed for 3 nights. I mentioned immediately the wifi didnt work, and it got sorted out only during our last day, after I told them they probably had to purchase an extension plug for the room. I had to ask for toilet paper, otherwise we were gonna stay with 1 roll for 3 people for 3 nights! Theres written they change the towels every 2 days. They never changed us the towel. There were broken things, such as the soap machine in the shower and the towel hanger. The address of the property is a restaurant, also the advertising on Booking has the name and address of the restaurant. The name of the property is La Posada de Buelna. So you arrive at a restaurant, then you go to the property, which is not far away, but it is a wrong adv and a wrong information, and a waste of time for travellers. Customer service and client experience for sure are not the owners main skills; the way he expresses himself is quite unpleasant. I felt he even noticed that and tried to rectified in the next conversations, but didnt succeed in his intent. We felt very uncomfortable. We made a complaint and thanks to Booking we managed to obtain a refund.