Please note that minors under 18 years of age must be accompanied by their parents and present an official ID. If only one of the parents is with the minor, the absent parent must provide a written authorisation. If another person other than the parents is designated to accompany the minor, both parents need to provide a notarised authorisation for that person. Please inform Mercure Santo Andre in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.